Customer Service Representitve - Clarksburg

WesBanco, Inc.; Clarksburg (WV); Hybrid; USD 28,000 - 42,000; Full time

Job summary

WesBanco, Inc. in Clarksburg seeks a Customer Service Representative to handle in-branch transactions and deliver friendly service to customers.

This full-time, in-office role focuses on accurate cash handling, balancing the cash drawer, and identifying referral opportunities while guiding customers through banking products. The CSR will be the first point of contact for new and existing customers, answering questions, processing transactions, and supporting the Banking Center team to meet sales

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of Cash Handling, Sales or Customer Service experience preferred.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Maintain a position of trust and responsibility by keeping all employee information and customer business confidential.
• Provide excellent customer service while identifying referral opportunities and promoting banking products.
• Balance cash drawer and follow cash handling procedures.
• Answer incoming calls and support banking center needs.

Skills

Cash Handling

Customer Service

Sales

Communication

Education

High School Diploma or GED

Job description

Customer Service Representitve - Clarksburg

#53-9756

Location

This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Clarksburg Banking Center.

Market

Morgantown

37.5

Requirements

High School Diploma or General Education Degree (GED) required.

Minimum of 1 year of Cash Handling, Sales or Customer Service experience preferred.

Job Description

Summary

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing customers, a CSR is charged with providing excellent customer service while identifying referral opportunities and performing account transactions. Determines the proper individual/line of business to handle referral opportunities and more complex customer service issues.

Essential Functions

Perform Customer Transactions

Operational and Security Proficiency

Essential Duties and Responsibilities

Personally models the standards of the Bank's Mission, Vision, and Pledge.

Accepts and accurately processes all financial service transactions.

Responsible for CSR cash drawer ad follows proper balancing and cash handling procedures.

Complies and operates within security and audit procedures.

Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.

Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.

Meets established individual referral goals as assigned.

Determines the appropriate individual/line of business to handle referral opportunities and more complex customer service issues; follow up to ensure customer need was met.

Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.

Develops and maintains working knowledge of the Bank's products and services.

Other Skills and Abilities

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to customers. Clients, and other employees of the organizations

Sound mathematical and analytical skills preferred.

Demonstrates the ability to interpret and follow written, verbal, and visual instructions, using sound judgement and common-sense decision making to complete tasks accurately and effectively.

Ability to deal with problems involving several concrete variables in standardized situations.

Must have strong product knowledge for the level of selling and successfully promoting products expected with position.

Must have excellent organizational skills and the ability to multi-task ad to be flexible.

Full-Time/Part-Time

Full-time

Area of Interest

Retail Services

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