Customer Service Representatives (Seasonal) - TX

Remote Jobs; Houston (TX); Remote; USD 10,000 - 60,000; Part time

Job summary

A leading online wine retailer is seeking a part-time remote customer support representative. This role offers flexible scheduling, including mornings and weekends. Candidates must be Texas residents with strong communication skills and previous customer service experience preferred. Join a supportive team and gain valuable experience in a fast-paced environment.

Qualifications

• Must be a resident of Texas.
• Previous experience in customer service is a plus.
• Proficiency in data entry (minimum 35 wpm) required.

Responsibilities

• Handle inbound customer support inquiries via chat, phone, and email.
• Assist with order status and troubleshooting delivery issues.
• Utilize various software tools to resolve customer issues.

Skills

Strong verbal and communication skills

Ability to work well with customers

Proficiency in MS Office

Data entry skills

Tools

LiveChat

Zen Desk

Microsoft Office

Job description

Employer Industry: Online Wine Retail

Why consider this job opportunity

• Part-time position with flexible scheduling, including early mornings, mid-days, evenings, and weekends
• Opportunity for career advancement within a leading online wine retailer
• Work remotely from the comfort of your home or a quiet, work-friendly environment
• Supportive and collaborative work culture with a focus on customer service
• Gain experience in a fast-paced environment with a variety of software tools

Responsibilities

• Handle inbound customer support inquiries via online chat, phone, and email
• Assist customers with order status, modifications, and troubleshooting delivery issues
• Provide information regarding product availability, delivery, and pricing
• Resolve customer issues by clarifying problems and researching alternative solutions
• Utilize various software tools, including LiveChat, Zen Desk, and Microsoft Office

Qualifications

• Must be a resident of Texas
• Strong verbal and communication skills
• Previous experience in customer service, retail, or hospitality is a plus
• Ability to work well with customers and colleagues in a fast-paced environment
• Proficiency in MS Office (Word, Excel, Outlook) and solid data entry skills (preferably 35 words per minute)

Preferred Qualifications

• Knowledge and enjoyment of wine is desired but not required

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