Customer Service Representatives (Seasonal) - NC

Remote Jobs; Raleigh (NC); Remote; USD 10,000 - 60,000; Part time

Job summary

A leading online retailer is seeking a part-time customer support representative to work remotely. Responsibilities include handling customer inquiries, assisting with order issues, and providing product information. Ideal candidates will have strong communication skills and previous customer service experience. Enjoy working in a supportive environment with flexible hours.

Benefits

Flexible hours

Supportive work atmosphere

Access to training and development

Qualifications

• Previous experience in customer service, retail, or hospitality.
• Proficiency with MS Office (Word, Excel, Outlook).
• Access to a Windows laptop or desktop computer with fast internet connectivity.

Responsibilities

• Handle inbound customer support inquiries via online chat, phone, and email.
• Assist customers with order status, modifications, and troubleshooting delivery issues.
• Provide information regarding product availability, delivery, and pricing.

Skills

Strong verbal and communication skills

Ability to work well with customers and colleagues in a fast-paced environment

Data entry skills

Tools

LiveChat

Zen Desk

Microsoft Office

Job description

Overview

Employer Industry: Online Wine Retailer

Why consider this job opportunity:

• Part-time position with flexible hours, including weekends
• Opportunity to work from home in a quiet environment
• Supportive and friendly work atmosphere
• Chance to engage with customers and promote a passion for wine
• Gain experience in a fast-paced customer service environment
• Access to training and development in customer support technology

What to Expect (Job Responsibilities)

• Handle inbound customer support inquiries via online chat, phone, and email
• Assist customers with order status, modifications, and troubleshooting delivery issues
• Provide information regarding product availability, delivery, and pricing
• Resolve customer problems by clarifying issues and exploring alternative solutions
• Utilize various software tools including LiveChat, Zen Desk, and Microsoft Office

What is Required (Qualifications)

• Strong verbal and communication skills
• Previous experience in customer service, retail, or hospitality
• Ability to work well with customers and colleagues in a fast-paced environment
• Proficiency with MS Office (Word, Excel, Outlook) and solid data entry skills (preferably 35 words per minute)
• Must have access to a Windows laptop or desktop computer with fast internet connectivity

How to Stand Out (Preferred Qualifications)

• Knowledge and enjoyment of wine is desired but not required

#OnlineRetail #CustomerService #RemoteWork #WineLovers #PartTimeOpportunity

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