Customer Service Representatives (Seasonal) - FL

Remote Jobs; Medley (FL); Remote; USD 10,000 - 60,000; Part time

Job summary

A leading online retailer seeks customer service representatives for a flexible part-time role in Medley, Florida. Responsibilities include handling customer inquiries via chat, phone, and email, resolving issues, and providing product information. Ideal candidates will have strong communication skills and proficiency in Microsoft Office. Knowledge of wine is a plus. This position allows for remote work in a supportive atmosphere.

Qualifications

• Must be a resident of Florida.
• Previous experience in customer service, retail, or hospitality is a plus.
• Friendly, 'can do' attitude preferred.

Responsibilities

• Handle inbound customer support inquiries via online chat, phone, and email.
• Assist customers with order status, modifications, and troubleshooting delivery issues.
• Provide information regarding product availability, delivery, and pricing.

Skills

Strong verbal and communication skills

Proficiency in Microsoft Office

Experience in customer service

Ability to type at least 35 words per minute

Tools

LiveChat

Zen Desk

Microsoft Office

Job description

Overview

• Flexible part-time hours ranging from 10-25 hours per week, depending on the season
• Opportunity for remote work from home or another quiet environment
• Supportive and friendly work atmosphere with a focus on customer service
• Chance to work with a leading online wine retailer and gain knowledge about wine
• Competitive pay for customer service representatives in a fast-paced environment

Responsibilities

• Handle inbound customer support inquiries via online chat, phone, and email
• Assist customers with order status, modifications, and troubleshooting delivery issues
• Provide information regarding product availability, delivery, and pricing
• Resolve customer problems by clarifying issues and exploring alternative solutions
• Utilize various software tools, including LiveChat, Zen Desk, and Microsoft Office

Qualifications

• Must be a resident of Florida
• Previous experience in customer service, retail, or hospitality is a plus
• Strong verbal and communication skills
• Proficiency in Microsoft Office and call center technology
• Ability to type at least 35 words per minute

Preferred Qualifications

• Knowledge and enjoyment of wine is desired but not required
• A friendly, "can do" attitude and ability to thrive in a fast-paced environment

#wineindustry #CustomerService #RemoteWork #PartTimeJobs #WineKnowledge

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