Customer Service Representatives- Remote TEXAS ONLY

Sutherland Global; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading digital transformation company seeks a Customer Service Representative to manage account maintenance and customer inquiries. This remote role offers competitive pay and comprehensive benefits, including paid training and opportunities for advancement. Ideal candidates should possess strong communication and multitasking skills.

Benefits

Medical, dental, and vision benefits

Paid training & generous PTO

Opportunities for advancement

Employee discounts

Health and Wellness programs

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and multitasking abilities.
• Experience in customer service is required.

Responsibilities

• Handle maintenance, collection, and liquidation activities for accounts.
• Analyze payment history and communicate statuses to customers.

Skills

Communication

Multitasking

Problem Solving

Attention to Detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Company Description:

As a digital transformation company -- and Great Place to Work certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services, Insurance, Communications, Media & Entertainment, Healthcare, Retail & Consumer Packaged Goods, Technology, Travel, Transportation, Hospitality & Logistics, and Mortgage Services, helping them to better support and serve their customers.

Job Description:

In this role, you will handle maintenance, collection, and liquidation activities for an assigned portfolio of accounts. This includes handling a variety of customer inquiries, analyzing payment history and notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM (no weekends).

To help you succeed, you will work with leading technologies and systems, supported by a dedicated team of leaders and peers. You will also receive:

• Competitive rate of $14/hour
• Medical, dental, and vision benefits
• Paid training & generous PTO (ask about our new Global Flexible Vacation Policy!)
• Additional pay incentives, monthly rewards, and recognition programs
• Opportunities for advancement – 80% of our frontline leaders have been promoted from within
• Employee discounts
• EAP & Health and Wellness programs, including a personal trainer dedicated to Sutherland

Qualifications:

• Excellent verbal and written communication skills; strong multitasking abilities
• Strong attention to detail
• Drive to solve problems and meet goals
• Familiarity with Microsoft Office tools
• Experience in customer service
• High school diploma or equivalent

To work from home, you must have:

• Excellent internet connectivity:
• Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster, the better!
• Hardwired internet access; wireless and satellite internet services are not compatible with our systems.
• A productive, quiet, distraction-free, and secure workspace.
• A Smartphone (iOS or Android), 4 years old or newer, to download our company communication app.

Additional Information:

This role is work from home, open to Texas residents only.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
The completion of the Administrative EEO record is voluntary and for statistical purposes only. All records are kept confidential and do not impact employment decisions.