Customer Service Representatives - Tysons, VA

Sutherland; Tysons (VA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Paid training & PTO

Advancement opportunities

Additional pay incentives & monthly奖励s

Job summary

Sutherland, Tysons, VA, seeks Customer Service Representatives to support a public utility client. Work schedule combines remote and on-site days: 2 days at home and 3 days in the office at 7901 Tysons Corner Center (Suite E9l), McLean, VA 22102, with weekend shifts required.

The role offers an hourly rate of $20.50, benefits, paid training, and opportunities for advancement. Strong communication, problem solving, and MS Office familiarity are desired, with prior customer service experience a

Qualifications

• Excellent verbal and written communication skills.
• Driven by solving problems and meeting goals.
• Familiar with Microsoft Office.
• Experienced in customer service with strong multi-tasking skills.
• High school diploma or equivalent.

Skills

Verbal communication

Written communication

Multi-tasking

Microsoft Office

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Customer Service Representatives - Tysons, VA

• Full-time
• Compensation: up to USD 20.5 - hourly

This job requires you to work at home 2 days and onsite 3 days/week at:
7901 Tysons Corner Center (Suite E9l), McLean, VA 22102

We’re Sutherland and we’re seekingCustomer Service/Emergency Services Representatives. Join us and support one of our public utility clients while working with leading technologies and systems as well as a dedicated team of leaders and peers to support you.

Because our client is a public utility, we support them and their customers 24/7. Employees must have full availability to work various shifts and able to work at least one weekend day.

What we offer:

• Hourly rate of $20.50
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainerdedicated to Sutherland
• Excellent verbal and written communication skills
• Driven by solving problems and meeting goals
• Familiar with Microsoft Office
• Experienced in customer service with strong multi-tasking skills
• High school diploma or equivalent

We will supply equipment, but to work from home, you must have:

• Internet access speeds of at least 5Mbps upload and 30Mbps download – the faster the better!
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
• A quiet and distraction-free, secure place to work.

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