Customer Service Representative-Work from home-Flexible hours

Travelwithsan; Orlando (FL); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Travelwithsan in Orlando is seeking a Customer Service Representative to support daily customer needs and ensure accurate transactions. You will assist customers, process payments, and direct inquiries to the correct department.

The ideal candidate shows strong communication, attention to detail, and a professional, friendly attitude. Experience in customer service and ability to work both independently and as part of a team are valued.

Qualifications

• Strong attention to detail and accuracy in handling transactions.
• Excellent verbal and written communication skills.
• Previous customer service experience is required.
• Organizational and problem-solving skills with a professional approach.
• Ability to handle confidential customer information with discretion.
• Cash-handling, banking, retail, or financial-service experience is a plus.
• Able to work independently and as part of a team.

Responsibilities

• Work with customers, employees, and internal departments to meet needs.
• Process customer payments and deposits accurately.
• Handle cash transactions and maintain accurate records.
• Process checks and other customer transactions.
• Answer incoming calls and direct customers to the appropriate department.
• Process account and service-related transactions accurately.
• Assist customers with account and service inquiries.
• Resolve customer concerns in a professional and timely manner.
• Maintain accurate customer records and documentation.
• Provide information about company products and services.
• Maintain knowledge of company policies, products, and services.
• Follow established procedures for customer transactions and requests.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Problem solving

Teamwork

Confidential data handling

Cash handling (advantage)

Job description

Our company is looking for a Customer Service Representative (CSR) to join our team. The ideal candidate will provide excellent customer service, assist with daily customer needs, and ensure transactions and requests are handled accurately and efficiently.

Responsibilities:

• Work with customers, employees, and internal departments to ensure customer needs are met;
• Process customer payments and deposits accurately;
• Handle cash transactions and maintain accurate records;
• Process checks and other customer transactions;
• Answer incoming calls and direct customers to the appropriate department;
• Process account and service-related transactions accurately;
• Assist customers with account and service inquiries;
• Resolve customer concerns in a professional and timely manner;
• Maintain accurate customer records and documentation;
• Provide information about company products and services;
• Maintain current knowledge of company policies, products, and services;
• Follow established procedures for customer transactions and requests.

Requirements:

• Strong attention to detail;
• Excellent verbal and written communication skills;
• Previous customer service experience;
• Strong organizational and problem-solving skills;
• Professional and friendly approach to customer interactions;
• Ability to handle confidential customer information;
• Previous cash-handling, banking, retail, or financial-services experience is an advantage;
• Ability to work effectively both independently and as part of a team.