Customer Service Representative-Work from home-Flexible hours

Travelwithsan; Macon (GA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Travelwithsan is seeking a Customer Service Representative to join our team in Macon, GA. The role focuses on delivering excellent customer service, assisting with daily customer needs, and ensuring accuracy in transactions and requests.

Key duties include processing payments, handling cash, answering calls, guiding customers to the right department, and maintaining up-to-date knowledge of company policies and products. A professional, detail-oriented approach is essential.

Qualifications

• Strong attention to detail required.
• Excellent verbal and written communication skills required.
• Previous customer service experience preferred.
• Strong organizational and problem-solving skills expected.
• Professional, friendly approach to customer interactions required.
• Ability to handle confidential customer information.
• Cash-handling, banking, retail, or financial-services experience is a plus.
• Able to work independently and in a team.

Responsibilities

• Work with customers, employees, and internal departments to meet customer needs.
• Process customer payments and deposits accurately.
• Handle cash transactions and maintain records.
• Process checks and other customer transactions.
• Answer incoming calls and direct customers to the appropriate department.
• Process account and service-related transactions.
• Assist customers with account and service inquiries.
• Resolve customer concerns in a timely and professional manner.
• Maintain accurate customer records and documentation.
• Provide information about company products and services.
• Stay updated on company policies, products, and services.
• Follow established procedures for customer transactions and requests.

Skills

Attention to detail

Verbal communication

Written communication

Customer service experience

Organizational skills

Problem-solving

Confidential information handling

Cash handling/retail experience

Teamwork

Job description

Our company is looking for a Customer Service Representative (CSR) to join our team. The ideal candidate will provide excellent customer service, assist with daily customer needs, and ensure transactions and requests are handled accurately and efficiently.

Responsibilities:

• Work with customers, employees, and internal departments to ensure customer needs are met;
• Process customer payments and deposits accurately;
• Handle cash transactions and maintain accurate records;
• Process checks and other customer transactions;
• Answer incoming calls and direct customers to the appropriate department;
• Process account and service-related transactions accurately;
• Assist customers with account and service inquiries;
• Resolve customer concerns in a professional and timely manner;
• Maintain accurate customer records and documentation;
• Provide information about company products and services;
• Maintain current knowledge of company policies, products, and services;
• Follow established procedures for customer transactions and requests.

Requirements:

• Strong attention to detail;
• Excellent verbal and written communication skills;
• Previous customer service experience;
• Strong organizational and problem-solving skills;
• Professional and friendly approach to customer interactions;
• Ability to handle confidential customer information;
• Previous cash-handling, banking, retail, or financial-services experience is an advantage;
• Ability to work effectively both independently and as part of a team.