Customer Service Representative-Work from home-Flexible hours

Travelwithsan; Athens (GA); Hybrid; USD 44,083,000 - 57,859,000; Full time

Job summary

Travelwithsan in Athens, GA is seeking a Customer Service Representative to join our team. You will assist customers with daily needs, handle transactions, and ensure accurate processing of payments and deposits.

The ideal candidate demonstrates attention to detail, strong communication, and the ability to work well both independently and with colleagues. Prior cash handling or banking experience is a plus, and a friendly, professional approach is essential.

Qualifications

• Strong attention to detail and accuracy in transactions.
• Excellent verbal and written communication skills.
• Previous customer service experience.
• Strong organizational and problem-solving abilities.
• Professional, friendly approach to customer interactions.
• Ability to handle confidential information.
• Cash-handling or financial-services experience is a plus.

Responsibilities

• Work with customers, employees, and internal departments to meet needs.
• Process payments and deposits accurately.
• Handle cash transactions and maintain records.
• Process checks and other customer transactions.
• Answer incoming calls and route customers to the appropriate department.
• Process account and service-related transactions accurately.
• Assist customers with account and service inquiries.
• Resolve customer concerns professionally and timely.
• Maintain accurate customer records and documentation.
• Provide information about company products and services.
• Maintain current knowledge of company policies, products, and services.
• Follow established procedures for customer transactions and requests.

Skills

Attention to detail

Communication skills

Customer service experience

Organizational skills

Problem-solving

Confidentiality

Cash handling

Job description

Our company is looking for a Customer Service Representative (CSR) to join our team. The ideal candidate will provide excellent customer service, assist with daily customer needs, and ensure transactions and requests are handled accurately and efficiently.

Responsibilities:

• Work with customers, employees, and internal departments to ensure customer needs are met;
• Process customer payments and deposits accurately;
• Handle cash transactions and maintain accurate records;
• Process checks and other customer transactions;
• Answer incoming calls and direct customers to the appropriate department;
• Process account and service-related transactions accurately;
• Assist customers with account and service inquiries;
• Resolve customer concerns in a professional and timely manner;
• Maintain accurate customer records and documentation;
• Provide information about company products and services;
• Maintain current knowledge of company policies, products, and services;
• Follow established procedures for customer transactions and requests.

Requirements:

• Strong attention to detail;
• Excellent verbal and written communication skills;
• Previous customer service experience;
• Strong organizational and problem-solving skills;
• Professional and friendly approach to customer interactions;
• Ability to handle confidential customer information;
• Previous cash-handling, banking, retail, or financial-services experience is an advantage;
• Ability to work effectively both independently and as part of a team.