Customer Service Representative - Work from Home

Morley; Nevada (IA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading customer service organization is seeking a dedicated customer service representative. You will assist clients with benefits inquiries while working from home. The ideal candidate has a high school diploma and experience in customer service, along with strong communication and organizational skills. Enjoy competitive pay starting at $13 per hour and comprehensive health benefits. This position fosters career growth and offers a better work-life balance.

Benefits

Paid training and equipment provided

Comprehensive health and wellness benefits

No weekends required

Qualifications

• One or more years of customer service experience in any role involving customer interaction.
• Availability to work Monday to Friday, 8 a.m. to 6 p.m. Eastern time.

Responsibilities

• Assist customers, groups, and providers with their benefits questions via phone and written communications.
• Manage and record claims, messages, and other documents to support the team.

Skills

Customer service experience

Strong communication skills

Organizational skills

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Job description

Why consider this job opportunity

• Salary starting at $13 per hour
• Opportunity for professional development and growth within the organization
• Work from home while maintaining regular connections with teammates
• Paid training and equipment provided
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• No weekends required, allowing for a better work-life balance

What to Expect (Job Responsibilities)

• Assist customers, groups, and providers with their benefits questions via phone and written communications
• Research and respond to inquiries regarding dental, vision, life, and disability benefits
• Follow quality standards in all communications while maintaining a positive attitude
• Manage and record claims, messages, and other documents to support the team
• Provide timely and accurate solutions through various communication channels

What is Required (Qualifications)

• High school diploma or equivalent
• One or more years of customer service experience in any role involving customer interaction
• Strong communication, interpersonal, and organizational skills
• Proficiency in Microsoft Office and ability to use multiple computer programs simultaneously
• Availability to work Monday to Friday, 8 a.m. to 6 p.m. Eastern time

How to Stand Out (Preferred Qualifications)

• Previous call center experience
• Completion of a Customer Service Simulation test
• Familiarity with dental training courses
• Ability to handle calls, emails, web chats, and written questions effectively

#CustomerService #RemoteWork #CareerOpportunity #HealthBenefits #ProfessionalDevelopment

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