Customer Service Representative - Work from Home

Morley; Lansing (MI); Remote; USD 10,000 - 60,000; Full time

Job summary

A customer service company is seeking a Customer Service Representative to work remotely from Michigan. The role involves assisting customers with their benefits questions via phone and written communication. Candidates must have strong communication and organizational skills, as well as a high school diploma. This is a full-time position with opportunities for professional development and competitive benefits.

Benefits

Paid training

Benefits available

Flexible spending account

401(k) with match

Telehealth services

Qualifications

• Must have strong communication skills.
• Experience in customer service is required.
• Must work Monday to Friday, 8 a.m. to 6 p.m. ET.

Responsibilities

• Assist customers with benefits questions via phone and written communications.
• Handle calls, emails, web chats, and written inquiries.
• Provide support while maintaining a distraction-free work environment.

Skills

Excellent communication skills

Interpersonal skills

Organizational skills

Computer skills (MS Office)

Ability to handle multiple programs

Education

High school diploma or equivalent

Job description

About the Role

Role: Full time | Remote – Michigan residents

Do you enjoy working with people? Would you like to work M-F from the comfort of your home? This could be an interesting new opportunity for you!

Pay Transparency

This position starts at $13 per hour.

What to Expect

As a Customer Service Representative at Morley, you\'ll help customers, groups and providers with their benefits questions via phone and written communications.

Why apply

• Work from home while having regular connection with your teammates
• No weekends
• Paid training
• Equipment provided
• Benefits available
• Professional development and growth opportunities

You need

• Strong communication, interpersonal and organizational skills
• Computer skills (MS Office, web browsers, able to work in several programs at once)
• High-speed, hardwired internet connection (e.g., cable or fiberoptic broadband) that you can connect to by ethernet or landline

Note: The original text indicated wireless, 5G and satellite internet won\'t work for this role; this note has been removed from the technical description to maintain consistent formatting.

Skills for Success

Required Skills

• Excellent communication (spoken and written), interpersonal and organizational skills
• Computer skills
• Microsoft Office including basic Word, Excel and internet usage
• Able to use several computer programs at once
• Able to handle calls, emails, web chats and written questions with training

Eligibility Requirements

• High school diploma or equivalent
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work Monday to Friday, 8 a.m. to 6 p.m. Eastern time (may change based on business needs)
• Must be able to stick to the schedule reliably

Nice to Have

• Call center experience
• Completion of a Customer Service Simulation test
• Able to complete a dental training course

Remote Work Requirements

• Michigan resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

The Remote Experience

Wondering what it\'s like to work for Morley from home? Check out this video (https://insde.co/7i4q) to get a glimpse of a remote associate\'s typical day and how their home office setup helps them stay focused. Direct link to video: https://mrly.info/h4b

Why Join Our Morley Family

The value of your employment is more than your paycheck. It\’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance (company paid)

Benefits to Make Your Life Easier

• Teladoc: 24/7 online access to doctors
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [e-mail] .

Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
• Click here to view Morley\'s privacy policy: https://info.morleynet.com/morley-privacy-policy