Customer Service Representative - Work from Home

Morley; Kentucky; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking remote candidates to assist customers with benefits inquiries. The ideal candidate has a high school diploma and customer service experience. This role offers a starting salary of $13 per hour along with comprehensive health benefits and opportunities for professional development.

Benefits

Paid training

Comprehensive health benefits

Career growth opportunities

Qualifications

• One or more years of customer service experience in a relevant role.
• Reliable internet connection and ability to work Monday to Friday, 8 a.m. to 6 p.m. Eastern time.

Responsibilities

• Assist customers with benefits questions via phone and written communication.
• Research and respond to inquiries regarding benefits.
• Maintain quality standards while handling communications and documenting claims.

Skills

Strong communication

Interpersonal skills

Organizational skills

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Employer Industry: Customer Service Solutions

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Why consider this job opportunity

• Salary starting at $13 per hour
• Work from home while maintaining regular connections with teammates
• No weekends required
• Paid training and equipment provided
• Comprehensive health and wellness benefits, including medical and dental coverage
• Opportunities for professional development and career growth

What to Expect (Job Responsibilities)

• Assist customers, groups, and providers with their benefits questions via phone and written communication
• Research and respond to inquiries regarding dental, vision, life, and disability benefits
• Maintain quality standards while handling communications and documenting claims
• Offer timely and accurate solutions through various communication channels
• Support the team with additional tasks as needed

What is Required (Qualifications)

• High school diploma or equivalent
• One or more years of customer service experience in a relevant role
• Strong communication, interpersonal, and organizational skills
• Proficiency in Microsoft Office and ability to use multiple computer programs simultaneously
• Reliable internet connection and the ability to work Monday to Friday, 8 a.m. to 6 p.m. Eastern time

How to Stand Out (Preferred Qualifications)

• Previous call center experience
• Completion of a Customer Service Simulation test
• Ability to complete a dental training course

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