Customer Service Representative - Work from Home

Morley; Indiana (PA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking a remote customer service representative. This role involves assisting customers with benefits inquiries and requires strong communication and organizational skills. Candidates should have a high school diploma and customer service experience. The company offers a flexible schedule, comprehensive health benefits, and career advancement opportunities.

Benefits

Salary starting at $13 per hour

Paid training and equipment provided

Comprehensive health and wellness benefits

Qualifications

• One or more years of customer service experience in call center or retail.
• Reliable internet access and ability to work from 8 a.m. to 6 p.m. Eastern time.

Responsibilities

• Assist customers with benefits inquiries via phone and writing.
• Research questions about dental, vision, life, and disability benefits.
• Maintain quality standards in communications.
• Gather and manage claims and relevant documents.
• Provide timely solutions via phone, email, and chat.

Skills

Customer service

Communication

Organization

Microsoft Office proficiency

Education

High school diploma or equivalent

Job description

Overview

Employer Industry: Customer Service and Benefits Administration

Why consider this job opportunity:

• Salary starting at $13 per hour
• Opportunity for career advancement and professional development
• Work from home with a flexible schedule, no weekends
• Paid training and equipment provided
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• Supportive and inclusive work environment

What to Expect (Job Responsibilities):

• Assist customers, groups, and providers with benefits inquiries via phone and written communications
• Research and respond to questions regarding dental, vision, life, and disability benefits
• Maintain quality standards in all communications while ensuring clarity and politeness
• Gather and manage claims, messages, and other relevant documents
• Provide timely and accurate solutions through various communication channels, including phone calls, emails, and chats

What is Required (Qualifications):

• High school diploma or equivalent
• One or more years of customer service experience in roles such as call center, retail, or hospitality
• Strong communication, interpersonal, and organizational skills
• Proficiency in Microsoft Office and ability to navigate multiple software programs
• Reliable internet access and ability to work Monday to Friday from 8 a.m. to 6 p.m. Eastern time

How to Stand Out (Preferred Qualifications):

• Previous experience in a call center environment
• Completion of a Customer Service Simulation test
• Ability to complete a dental training course

#CustomerService #RemoteWork #CareerGrowth #HealthBenefits #InclusiveWorkplace

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