Customer Service Representative - Work at Home Carolina, PR

Hispanic Alliance for Career Enhancement; Carolina (PR); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading health solutions company is hiring Pharmacy Service Representatives to support specialty patients through an inbound call center. This role offers training onsite for 4 weeks, after which employees can work remotely. Qualified candidates will have customer service experience, strong computer skills, and bilingual abilities in Spanish and English. Join a dedicated team committed to compassionate healthcare.

Benefits

401(k) plan with company matching

Employee stock purchase plan

Tuition assistance

Qualifications

• At least one year of customer service experience handling complex needs over the phone.
• Proficient in keyboarding with Windows applications.
• Background in healthcare and medical terminology preferred.

Responsibilities

• Assist patients with prescription refills and order status.
• Ensure timely delivery of medications.
• Provide excellent customer service and resolve patient inquiries.

Skills

Bilingual in Spanish and English

Customer service experience

Strong computer skills

Education

High School Diploma or Equivalent

Tools

Windows-based applications

Microsoft Office

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The CVS Health Specialty Pharmacy is building an Inbound Pharmacy Service team to support our specialty patients who are in need of life sustaining medications. We are hiring Pharmacy Service Representatives to work for our inbound call center to make the connection and ensure timely delivery to those patients reaching out. We're seeing individuals interested in training onsite for 4 weeks, then once training is complete, there is an opportunity to work remotely from your home.

Are we busy, absolutely! Do you get a guarantee of 40 hours per week, absolutely! Through your skills and knowledge, you will be able to help our patients on their path to better health. Typical calls include prescription refills, order status, benefits verification, and insurance coverage.

Our pharmacy has a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the patients' questions on the first call. If you get satisfaction by knowing that you have helped someone, apply today.

Do you have customer service experience working with customers/patients (in a fast-paced, metric environment)? Do you have strong computer skills and a passion for helping others? CVS provides the training and knowledge to set you up for success. We also offer incredible advancement opportunities so you can grow within the pharmacy or move to another role within CVS Health. If you take care of our patients, we will take care of your career.

Application Process

Our application process is 2 simple steps.

1. Apply online.
2. Take our Virtual Job Tryout to fast track the recruitment process and start your career with CVS!

Onsite Training is 4 weeks long, Monday through Friday from 9am-5pm. We do not train on Saturdays, but we will need people to be willing to work on Saturday once training is over.

We are seeking someone willing to work a minimum of 40hrs a week after training. You will be given a specific schedule based on business need and operating hours (Monday through Saturday). Some of the schedules we have available are:

• 1:00pm - 10:00pm or 12:00pm - 9:00pm

Required Qualifications

• Bilingual in both Spanish and English
• One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone.
• One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications.
• One year computer keyboarding experience, skills and aptitude.

Preferred Qualifications

• Certified Pharmacy Technician, CPhT or ExCPT
• Prefer healthcare work experience and familiarity with benefits, insurance, prescriptions, medical terminology.

Education

High School Diploma or Equivalent

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $17.00 - $25.65

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 11/28/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.