Customer Service Representative with Italian and/or French

Medtronic; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Medtronic is seeking a Customer Service Representative to join their Order Validation team. This role involves ensuring effective communication between various departments and resolving issues related to orders. Suitable candidates will possess proficiency in English and either French or Italian, along with a customer service background.

Benefits

Flexible Benefits Package

Competitive Salary

Support at every career stage

Qualifications

• Fluent in English and French or Italian (minimum B2 level).
• Experience in Customer Care Operations preferred.
• Able to work independently and under supervision.

Responsibilities

• Handle order entry investigations and communicate with customers.
• Resolve order discrepancies and update order information.
• Monitor and follow up on open orders.

Skills

Proficiency in English

Proficiency in French

Proficiency in Italian

Attention to detail

Analytical skills

Proactive mindset

Team player

Computer literacy

Ability to work under time constraints

Education

Minimum of 1 year of relevant experience

Tools

SAP

Excel

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life Medtronic employs more than 90,000 people worldwide, serving physicians, hospitals and patients in approx. 160 countries. The company is focused on collaborating with stakeholders around the world to take healthcare Further, Together. At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.

We are looking for a Customer Service Representative with Italian and/or French to join our Order Validation team. The Order Validation team acts as a link between the Order Entry team, sales representatives, and other departments, ensuring smooth communication and resolving any issues related to orders. Key responsibilities include handling tasks and emails to resolve order discrepancies, updating missing information using available tools or by contacting customers, making changes to orders as requested by clients or sales representatives, checking order statuses, and providing customers with information on the expected delivery time.

Responsibilities may include the following and other duties may be assigned:

• Handling order entry related investigations in a timely manner & contacting external/internal Customer via CIC (templates)
• Identifying Customers’ needs, clarifying potential issues & missing information, resolving OE queries and providing long term solutions
• Monitoring & relevant follow up for open orders (OMD & OOB)
• Block & error, back order & par level management, delivery, pricing and transport reports follow up
• Close cooperation with internal & external stakeholders (Regional Offices, 3rd party Vendors, Sales, Pricing etc.)
• Working in SAP ECC/CRM CIC environment
• Performing order entry for Diabetes and Neuro Direct to Patient in SAP and orders monitoring via internal system and Pricing reports
• Meeting personal/team qualitative and quantitative targets.

Required Knowledge and Experience:

• Spoken and written proficiency in English (minimum B2 level) and in French or / and Italian (minimum B2 level)
• Minimum of 1 year of relevant experience in Customer Care Operations Departments/or computer literacy
• Able to work under time constraints
• Proactive and investigative mindset as well as a high level of attention to detail and strong analytical skills
• Team player who at the same time work independently on moderately complex projects with general supervision
• Being willing to recommend enhancements in processes to solve problems or improve effectiveness
• Flexible, open for close cooperation with 3rd party Vendor.

Experience in using SAP, advanced Excel knowledge (VBA) and OMD & OOB, SAP ECC related knowledge is an advantage.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here