Customer Service Representative - Wholesale & Retail Sales Support

Premier Private Jets; Stuart (FL); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in business aviation services is seeking a Customer Service Representative to support charter sales operations. The ideal candidate will be detail-oriented and client-focused, thriving in a fast-paced environment while providing exceptional service. This role offers the flexibility to work remotely or onsite and involves various responsibilities, from managing inquiries to coordinating flights.

Benefits

Medical, dental, vision, and life insurance

Supplemental life insurance

Short-term and long-term disability

PTO, sick leave, and company-paid holidays

401(k) with company match

Qualifications

• 2+ years of experience in customer service, sales support, or dispatch—aviation experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Serve as the first point of contact for inbound charter inquiries.
• Assist the retail sales team in managing leads and preparing quotes.
• Monitor active flights and assist with real-time coordination.

Skills

Communication

Interpersonal Skills

Multitasking

Organization

Education

2+ years of experience in customer service

Tools

Microsoft Office Suite

CRM

Job description

All Jobs > Customer Service Representative - Wholesale & Retail Sales Support

Customer Service Representative - Wholesale & Retail Sales Support

Remote Worker - N/A, HOME

Premier Private Jets is a distinguished provider of comprehensive business aviation services, including Charter, Maintenance, Repair, and Overhaul (MRO) [PremierMRO], and Fixed Base Operations (FBO) [PremierFBO]. With a commitment to excellence, we ensure our clients receive unparalleled service across all divisions.

We are currently seeking candidates for the position of: Customer Service Representative – Wholesale & Retail Sales Support, available remotely or onsite at our locations in Stuart, FL, and Dayton, OH. This position reports to the Sales Manager.

This role requires a detail-oriented, client-focused individual to support our dispatch team and retail charter sales operations. If you thrive in a fast-paced environment and are passionate about aviation, this is your opportunity to join a dynamic and growing team.

Duties and Responsibilities

• Serve as the first point of contact for inbound charter inquiries via phone, email, and web.
• Provide prompt, courteous, and professional responses to clients regarding charter options, pricing, and scheduling.
• Assist the retail sales team in managing leads, preparing quotes, and following up with potential customers.
• Assist the wholesale team with confirmed trips, flight details, and communication with brokers.
• Maintain accurate records of client communication and booking details in the CRM system.
• Liaise with the dispatch team to relay and confirm flight itineraries, special client requests, and scheduling changes.
• Monitor active flights and assist with real-time coordination between clients, crew, and operations.
• Communicate updates or disruptions to clients and internal teams promptly and clearly.
• Ensure all necessary documentation (passenger manifests, preferences, trip sheets) is accurate and distributed appropriately.
• Support post-trip follow-ups, client satisfaction surveys, and issue resolution.
• Assist with data entry, reporting, and coordination between departments.
• Help maintain internal databases and documentation for flights, vendors, and client preferences.

Benefits

• Medical, dental, vision, and life insurance
• Supplemental life insurance
• Short-term and long-term disability
• PTO, sick leave, and company-paid holidays
• 401(k) with company match

Qualifications

• 2+ years of experience in customer service, sales support, or dispatch—aviation experience strongly preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Proficiency in Microsoft Office Suite; CRM experience is a plus.
• Flexibility to work evenings, weekends, or holidays as flight schedules demand.
• Passion for aviation and a strong commitment to exceptional customer service.