Customer Service Representative (WFH - Sioux Falls and surrounding Brookings, SD area)

Master Lock; Brookings (SD); Remote; USD 32,000 - 41,000; Full time

Job summary

Join a leading company as a Customer Service Representative, where you'll provide essential support to customers while working from home. This full-time role requires effective communication and problem-solving skills to ensure customer satisfaction. Enjoy a competitive salary and excellent benefits while contributing to a company committed to safety and integrity.

Benefits

Medical, dental, and vision insurance

401K with company match

Generous PTO policy

Scholarship program for employees' children

Work-life balance and flexible work options

Qualifications

• Must have excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and focus on customer satisfaction.
• High school diploma or GED required, some college is desirable.

Responsibilities

• Communicate directly with customers via phone, email, and chat.
• Respond promptly to customer inquiries and resolve complaints.
• Enter orders and process warranty claims accurately.

Skills

Communication

Interpersonal skills

Analytical thinking

Attention to detail

Customer focused attitude

Education

High school diploma or GED

Some college preferred

Tools

Email

Word processing

Job description

Customer Service Representative (WFH - Sioux Falls and surrounding Brookings, SD area)

Pay Competitive

Location Brookings/South Dakota

Employment type Full-Time

Job Description

Req#: REF5727D

At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here.

This position will work from a home office, but must be within a commutable distance (~90 minutes) to Brookings, South Dakota for onsite onboarding, training, home office connectivity issues etc.

The LARSON Customer Service team is comprised of front-line professionals who take pride in ensuring an excellent customer experience. They are the personal connection between our company and our retail customers. (B2B) As a Customer Service Representative, you will be answering pricing, delivery and product questions for the stores that purchase our product. You will quote and enter orders, and resolve issues for our customers. In this fast-paced and supportive environment, you’ll be talking on the phone and using online tools as you assist store associates.

• Communicate directly with LARSON customers by phone, email, or chat.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints in a friendly manner.
• Provide pricing and delivery information.
• Enter orders and process warranty claims with required accuracy.
• Communicate and coordinate with internal and external contacts.
• Ensure high levels of customer satisfaction.
• Maintain or exceed all departmental customer satisfaction and performance goals.
• Complete other projects as assigned.

Health, Safety, and Environmental

Larson Manufacturing is committed to providing a safe workplace and promoting the health and safety of its associates. Workplace safety and managing the operation of our company in an environmentally responsible manner is the responsibility of each associate. Associates are responsible for participating in our Company’s incident and injury prevention programs as well as our Company’s environmental programs. All associates must comply with our environmental, health and safety policies and procedures as well as federal, state, and local regulations.

• High school diploma or general equivalency diploma (GED). Some college desirable.
• Related experience and/or training, or equivalent combination of education and experience.
• Computer skills including data entry, instant message, email, and word processing.
• Excellent communication and interpersonal skills, including verbal, writing and grammar skills.
• Superb listening skills.
• Analytical thinking and an ability to communicate detailed instructions effectively.
• Attention to detail and accuracy.
• Ability to work in a fast-paced environment.
• Customer focused attitude.
• Some Saturdays (about 6-8 a year) and holidays.

Benefits Include:

• All the Insurance coverage you’d expect including medical, dental, vision, life insurance, flexible spending accounts, wellness programs, 401K all effective on your date of hire
• Scholarship program for children of employees
• Charitable gift matching
• Associate appreciation/recognition programs
• Adoption Assistance
• Associate Purchase Program on All Fortune Brands Innovation products
• Culture committed to work life balance with flexible work options and generous PTO

Additional Information

• All your information will be confidential according to EEO guidelines.
• The salary range for this position is $32,000 - $41, 000.

Fortune Brands' Water Innovations (WINN) is a multi-brand plumbing business that is inspiring people by designing beautiful experiences with water. WINN's trusted brands include Moen and the House of Rohl portfolio. We welcome you to visit the Moen.com and HouseofRohl.com websites to learn more about us and why we are a top workplace.

Equal Employment Opportunity

Fortune Brands' WINN is an equal opportunity employer. WINN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

Fortune Brands' WINN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [e-mail] and let us know the nature of your request along with your contact information.

Health, Safety, and Environmental

Larson Manufacturing is committed to providing a safe workplace and promoting the health and safety of its associates. Workplace safety and managing the operation of our company in an environmentally responsible manner is the responsibility of each associate. Associates are responsible for participating in our Company’s incident and injury prevention programs as well as our Company’s environmental programs. All associates must comply with our environmental, health and safety policies and procedures as well as federal, state, and local regulations.

About the company

Master Lock is an American company that develops padlocks, combination locks, safes, and related security products.

Notice

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