Customer Service Representative Weekend

Planet Fitness; Saint Paul (MN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Health, Dental, and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Advancement Opportunities

Job summary

A leading fitness franchise in Saint Paul is seeking a Customer Service Representative to enhance member experience by providing exceptional service. Responsibilities include greeting members, handling front desk tasks, addressing member inquiries, and maintaining a clean environment. Ideal candidates will possess strong customer service skills and basic computer proficiency. The position offers flexible hours and various benefits.

Qualifications

• Honesty and good work ethic required.
• Strong customer service skills necessary.
• Basic computer proficiency expected.

Responsibilities

• Greet potential members and provide great customer experience.
• Answer phone calls and assist with member check-ins.
• Facilitate member service issues as needed.
• Help maintain the cleanliness of the club.

Skills

Strong customer service skills

Basic computer proficiency

Job description

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: Answer phone calls in polite friendly manner; Take info calls and tours; Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and update member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: Communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: Actively listens to customers, empathizes, and works together to solve the problem.
• Problem Solving: Recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks assistance when needed.
• Diplomacy: Demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness – PF Baseline Fitness