Customer Service Representative - Waggin' Tails

Cherokee Trail Veterinary Hospital, PA; Fitchburg (WI, MA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in animal care is seeking a passionate Customer Service Representative to join their welcoming team. This role focuses on delivering exceptional client service in a vibrant, high-volume environment. You'll be part of a state-of-the-art facility that prioritizes the well-being of every guest, ensuring a warm atmosphere for both pets and their owners. With a commitment to professional growth, the company offers competitive compensation and benefits, including health insurance and a generous CE allowance. If you're looking to make a difference in the lives of pets and their families, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Matching

Continuing Education Allowance

Uniform Allowance

Pet Discounts

Paid Time Off

Parental Leave

Qualifications

• Compassionate Customer Service Representative dedicated to exceptional client service.
• Organized and detail-oriented with superior communication skills.

Responsibilities

• Provide outstanding customer service in-person and over the phone.
• Manage client accounts effectively in a high-volume atmosphere.

Skills

Customer Service

Communication Skills

Multitasking

Organizational Skills

Technological Proficiency

Job description

Overview

Waggin’ Tails Doggie Dude Ranch & Pet Lodge is a full-service animal care facility affiliated with Fitchburg Veterinary Hospital. We’re passionate about providing a warm and inviting atmosphere that offers excellent care and client service, and we’re growing our talented team! We’re looking to add another Customer Service Representative who is passionate about providing exceptional client service, and would love for you to join us today!

Why choose Waggin’ Tails Doggie Dude Ranch & Pet Lodge?

We go the extra mile to ensure the safety and well-being of every guest! Waggin’ Tails is a state-of-the-art, full-service animal care facility, that offers daycare, training, lodging, and grooming services. We put our guests and clients first in all that we do and continuously strive to be the desired destination for clients to bring their beloved companions. Our animal care team understands the importance of the special bond each client shares with their pet, that’s why we are dedicated to making sure our guests and their owners feel as welcomed as possible from the moment they step into our facility.

Waggin’ Tails Doggie Dude Ranch & Pet Lodge might be the right place for you if:

• You’re a compassionate Customer Service Representative, dedicated to providing each client with outstanding customer service in-person and over the phone.
• You’re organized, detail oriented, and have superior communication skills.
• You’re an expert multitasker, who is adept at prioritizing tasks, and works well in a high-volume atmosphere.
• You’re technologically proficient, and confident in your ability to manage client accounts.
• You want a supportive environment to learn and grow in your profession.
• You’re looking to be a part of a high-volume animal care facility, with a wonderful team culture.

We value health, well-being, and professional growth:

• Our compensation package is competitive, and commensurate with experience.
• We offer excellent total rewards benefits, inclusive of medical, dental, vision, and life insurance.
• Encore Vet Group will provide up to a 5% match on 401K plans.
• We happily provide a generous CE allowance, as well as time off to attend CE events.
• We contribute a uniform allowance to all full-time and part-time team members.
• We provide pet credits and discounts for personal pets of all part-time and full-time team members.
• Providing PTO, floating holidays, and parental leave to our team members is paramount.

If you think Waggin’ Tails Doggie Dude Ranch & Pet Lodge might be the right fit for you, and you’re interested in exploring our partnership with Encore Vet Group, we’d love to hear from you!

Learn more about us by clicking the logos below, but first, visit us on Facebook & Instagram!

All are welcome at Encore Vet Group, and we're proud to be an equal opportunity employer.