Customer Service Representative - Utility Billing

Remote Jobs; Greensboro (NC); Remote; USD 16,000 - 23,000; Full time

Job summary

Five Star Solutions is seeking friendly Customer Service Representatives for remote support of gas utility accounts. Handle billing questions, payments, and account information with a professional, empathetic approach.

The role offers full-time hours, paid training, and a shift differential of $1 for nights and weekends, with EST working hours 10:00am–10:00pm, M-F and every other weekend.

Qualifications

• 1 year of previous customer service, call center, or office experience preferred
• Strong verbal and written communication skills
• Comfortable working with billing and account information
• Strong attention to detail
• Ability to navigate multiple computer systems
• Professional and empathetic approach to customer concerns
• Reliable attendance and punctuality
• Ability to work independently and as part of a team
• Comfortable handling potentially difficult customer interactions
• Must be comfortable cross training on other accounts

Responsibilities

• Assist customers with questions regarding their natural gas bills and account balances
• Process and assist with customer payments
• Research and resolve account-related issues
• Explain billing information, charges, and payment options clearly
• Update and maintain accurate customer account information
• Handle customer questions and concerns professionally and efficiently
• Follow established procedures and privacy requirements
• Document customer interactions accurately
• Escalate issues when additional assistance or authorization is required
• Provide excellent customer service on every interaction

Skills

Verbal communication

Written communication

Billing/account info

Attention to detail

Multi-system navigation

Customer empathy

Punctuality

Team collaboration

Job description

Five Star Solutions is looking for friendly, dependable Customer Service Representatives to support customers with their natural gas utility accounts. In this role, you will assist customers with questions regarding their gas bills, payments, account information, and general account-related concerns.

The ideal candidate is patient, professional, and comfortable assisting customers with billing and account issues while providing a positive customer experience.

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Responsibilities

• Assist customers with questions regarding their natural gas bills and account balances
• Process and assist with customer payments
• Research and resolve account-related issues
• Explain billing information, charges, and payment options clearly
• Update and maintain accurate customer account information
• Handle customer questions and concerns professionally and efficiently
• Follow established procedures and privacy requirements
• Document customer interactions accurately
• Escalate issues when additional assistance or authorization is required
• Provide excellent customer service on every interaction

Qualifications

• 1 year Previous customer service, call center, or office experience preferred
• Strong verbal and written communication skills
• Comfortable working with billing and account information
• Strong attention to detail
• Ability to navigate multiple computer systems
• Professional and empathetic approach to customer concerns
• Reliable attendance and punctuality
• Ability to work independently and as part of a team
• Comfortable handling potentially difficult customer interactions
• Must be comfortable cross training on other accounts

$14 - $14 an hour

Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds)

Working hours between- 10:00am-10:00pm (EST) ; Work Days - M-F and every other weekend

Paid Training - typically 1 week in length from 9:00am-6:00pm Mon-Fri (EST)

Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.