Customer Service Representative - Utility

Border States; Fremont (NE); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, Dental and Vision Benefits

Employee Stock Ownership Plan (ESOP)

401(k) Retirement Plan

Job summary

Border States is seeking a Customer Service Representative in Fremont, NE. This role supports daily operations, promotes sales, and provides service to customers by obtaining orders and resolving billing problems.

The ideal candidate will have a two-year degree in business or trade, with two years of experience in customer service or sales, preferably with electrical products. Strong communication skills and computer proficiency are essential. Benefits include health, dental, and vision coverage.

Qualifications

• Minimum of two years of customer service or sales experience.
• Strong knowledge of electrical products and systems preferred.
• Ability to read, write, and speak in English is preferred.

Responsibilities

• Support daily operations of the Customer Service Team.
• Obtain orders and provide proactive customer service.
• Resolve customer billing problems.

Skills

Excellent customer service skills

Interpersonal communication

Technical ability to understand electrical systems

Education

Two-year business/trade degree

Tools

Microsoft Office Suite

SAP software

Job description

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.

This position will be located in: Fremont, NE

Application Deadline: Until filled

Applications will only be accepted while the posting remains active.

Job Summary

Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders, and providing service to our customers. Obtains orders, provides timely follow‑up on technical inquiries, maintains reports, actively participates in the marketing and sale of Border States’ products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.

Responsibilities

Essential Functions

• Works closely with Border States’ sales and marketing staff to meet and exceed branch sales and gross profit objectives.
• Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries, and follow‑up on customer inquiries, as required.
• Provides timely follow‑up on customer technical inquiries and requests.
• Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
• Actively participates in the marketing and sale of Border States’ products and services.
• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
• Coordinates with the Customer Financial Services staff to resolve customer‑billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
• Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.

Non‑essential Functions

• Attends sales meetings and training programs, as required.
• May assist with sales meetings and trade shows, as needed.
• May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.

Qualifications

• Minimum of a two‑year business/trade degree preferred or the equivalent in work experience.
• Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred.
• Technical ability to understand electrical systems with a minimum of two‑years of prior electrical distribution experience preferred.
• Ability to read, write and speak in English preferred.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software.

Skills and Abilities

• Excellent customer service skills including being competent, accurate, responsive and engaged.
• Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred.
• Ability to effectively plan and organize.

Physical Requirements

• Frequency at which you would carry/lift in a typical day: Occasionally 0‑33%, Frequently 34‑66%, Continuously 67‑100%
• Lift from waist:
  • <10 lbs. – Not at all
  • 10‑25 lbs. – Not at all
  • 26‑50 lbs. – Not at all
  • 51‑75 lbs. – Not at all
  • 75‑100 lbs. – Not at all
  • 100+ lbs. – Not at all
• Lift from floor:
  • <10 lbs. – Frequently
  • 10‑25 lbs. – Frequently
  • 26‑50 lbs. – Occasionally
  • 51‑75 lbs. – Occasionally
  • 75‑100 lbs. – Not at all
  • 100+ lbs. – Not at all
• Carried for distance:
  • <10 lbs. – Not at all
  • 10‑25 lbs. – Not at all
  • 26‑50 lbs. – Not at all
  • 51‑75 lbs. – Not at all
  • 75‑100 lbs. – Not at all
  • 100+ lbs. – Not at all

Physical Activity

• Sitting (continuous) – Continuously
• Standing – Frequently
• Walking – Frequently
• Bending/stooping – Occasionally
• Crawling – Not at all
• Climbing/Walking stairs – Frequently
• Reaching – Frequently
• Crouching/squatting – Occasionally
• Kneeling – Occasionally
• Balancing – Occasionally
• Repetitive motion – Continuously
• Pivoting – Occasionally
• Pushing/Pulling – Occasionally
• Grasping – Continuously
• Fingering – Continuously
• Talking – Continuously
• Driving – Occasionally
• Desk work – Continuously
• Use of a computer – Continuously
• Use of a telephone – Continuously
• Hearing – Continuously
• Exposure to adverse weather & temperature conditions – Occasionally
• Travel – Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.

Equal Opportunity For All

It’s not just the law. We value the diversity of all of our employee‑owners and will always be an equal‑opportunity employer.

Drug Free/Smoke Free Workplace

Employment may be contingent on the offered candidate successfully passing one or more of the following pre‑employment screenings:

• Criminal background check (required for all positions)
• Motor Vehicle Record (MVR) check (required for positions involving driving)
• Drug testing

The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.

Benefits

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time and more
• Bonuses to employee‑owners upon the achievement of branch and company goals