Customer Service Representative Treasury Services

iShare Inc; Jersey City (NJ); Remote; USD 60,000 - 80,000; Part time

Job summary

A financial services company is seeking a Customer Service Representative to assist clients with inquiries related to banking products and services. This remote role involves responding to calls and ensuring adherence to service standards. Candidates must have strong communication skills and be flexible to work various shifts. Experience in finance or call centers is preferred.

Qualifications

• Strong ability to communicate effectively with clients and provide high-quality customer service.
• Ability to follow structured processes and maintain high accuracy levels.
• Experience in financial services or call center operations is a plus.

Responsibilities

• Respond to incoming calls from clients regarding financial services.
• Ensure adherence to established call procedures and customer service standards.
• Provide accurate information and solutions to customer inquiries.

Skills

Customer Service Skills

Communication

Problem-Solving

Job description

Customer Service Representative - Treasury Services

iShare Inc. New York City Metropolitan Area (Remote)

Remote, Contract role. Initial contract term 4-6 Months on W2

This is a 24/7 call center role; candidates must be flexible to work on rotating shifts, including days, nights, weekends, and holidays, as per business requirements.

Responsibilities

• Respond to incoming calls from brokers, clients, merchants, and financial institutions regarding checking, debit cards, ACH, and bill payments.
• Ensure adherence to established call procedures and customer service standards.
• Provide accurate information and solutions to customer inquiries in a professional manner.
• Ensure high levels of accuracy and attention to detail in every customer interaction.
• Work with supervision on standard tasks, and handle special tasks with general guidance.
• Maintain a high level of accuracy when addressing customer concerns.

Qualifications

• Customer Service Skills: Strong ability to communicate effectively with clients and provide high-quality customer service.
• Familiarity with banking products, payment systems, and financial transactions (checking, debit cards, ACH, bill payments).
• Excellent customer service skills with the ability to manage multiple types of inquiries.
• Ability to follow structured processes and maintain high accuracy levels.
• Strong verbal communication skills and professional telephone etiquette.
• Ability to work under supervision and follow established guidelines.
• Experience in financial services or call center operations is a plus.

This is a remote position.