Customer Service Representative | Travel | Work From Home

Medium; Los Angeles (CA); Remote; USD 45,000 - 70,000; Full time

Job summary

A travel service company is seeking a Customer Service Representative to assist clients in planning and booking their travels. This fully remote role involves supporting travelers with inquiries, managing bookings, and offering personalized travel options. Ideal candidates have strong communication skills and a passion for travel. The position offers flexible scheduling and opportunities for professional growth.

Benefits

Travel discounts and perks

Ongoing travel industry training

Flexible work-from-home opportunity

Qualifications

• Experience in customer service or travel industry preferred.
• Ability to work independently and stay organized in a remote setting.
• Passion for travel and helping others plan trips.

Responsibilities

• Assist clients with travel inquiries and booking options.
• Communicate professionally with clients via email and phone.
• Manage changes, cancellations, and special requests efficiently.

Skills

Strong written and verbal communication skills

Client-focused service mindset

Organizational skills

Adaptability to remote work

Tools

CRM tools

Booking platforms

Job description

Overview

Customer Service Representative | Travel | Work From Home

Destination Knot specializes in creating unforgettable travel experiences with care, attention to detail, and exceptional service. We help clients plan and book trips for family vacations, honeymoons, cruises, and group retreats, offering expert guidance and personalized support throughout the journey.

Position Overview

We’re seeking a dependable and enthusiastic Customer Service Representative with a passion for travel and client satisfaction. This work-from-home role focuses on supporting travelers through the planning and booking process by offering timely assistance, tailored travel options, and professional follow-up. If you’re service-minded, detail-oriented, and love travel, this role offers a rewarding opportunity with flexible scheduling and performance incentives.

Key Responsibilities

• Assist clients with travel inquiries, booking options, and reservation management
• Communicate with clients via email, phone, and messaging tools in a professional and friendly manner
• Recommend and help book travel arrangements including hotels, resorts, cruises, flights, and activities
• Manage changes, cancellations, and special requests efficiently and accurately
• Maintain updated records of client preferences, bookings, and correspondence
• Collaborate with travel advisors and supplier partners to ensure seamless service
• Stay informed on travel trends, destination updates, and special promotions
• Deliver a client-first experience that builds trust, loyalty, and repeat business

Qualifications

• Experience in customer service or the travel industry is helpful but not required
• Strong written and verbal communication skills
• Ability to work independently and stay organized in a remote setting
• Comfortable using email, booking platforms, and CRM tools (training provided)
• Reliable internet access and a personal computer
• Must be 18 years or older
• Passion for travel and helping others plan their perfect trip

What We Offer

• Fully remote, flexible work-from-home opportunity
• Ongoing travel industry training and professional development
• Access to exclusive travel tools, resources, and destination information
• Incentive-based income opportunities
• Travel discounts and perks through our supplier network
• Supportive, inclusive team culture and potential for career growth

Work Environment

This position is fully remote and offers flexibility in scheduling. It’s ideal for individuals who are self-motivated, client-focused, and ready to grow within a dynamic and exciting industry.

Compensation: $45,000 - $70,000 a year