Customer Service Representative (Travel Industry)

hjbtravels; Warner Robins (GA, NE); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Training and ongoing support

Flexible work options

Growth opportunities within travel

Supportive and collaborative team

Job summary

hjbtravels in Warner Robins, GA is seeking a motivated Customer Service Representative to support clients within the travel industry. You will respond to inquiries, assist with travel planning, and guide customers through the booking process to ensure a positive experience from start to finish.

Training and ongoing support are provided. Flexible work options (part or full time) and growth opportunities within the travel industry are available in a supportive, collaborative team.

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience preferred (not required).
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and online systems.
• Detail-oriented with a positive, solution-focused attitude.
• Interest in the travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information regarding destinations, policies, and procedures
• Maintain clear and professional communication with clients
• Follow company guidelines and service standards
• Document interactions and updates as needed

Skills

Communication

Customer service

Time management

Detail oriented

Tools

Email systems

Online systems

Job description

Job Description:

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone and email

• Assist clients with travel planning, reservations, and general questions

• Provide accurate information regarding destinations, policies, and procedures

• Maintain clear and professional communication with clients

• Follow company guidelines and service standards

• Document interactions and updates as needed

Qualifications:

• Strong communication and interpersonal skills

• Customer service experience preferred (not required)

• Ability to work independently and manage time effectively

• Comfortable using computers, email, and online systems

• Detail-oriented with a positive, solution-focused attitude

• Interest in the travel industry is a plus

What We Offer:

• Training and ongoing support

• Flexible work options (part or full time)

• Growth opportunities within the travel industry
• Supportive and collaborative team environment