Customer Service Representative (Travel Industry)

Hjbtravels; Pittsburgh (Allegheny County); Hybrid; USD 20,664 - 27,552; Full time

Benefits offered by this job

Training & support

Flexible schedule

Growth opportunities

Collaborative team

Job summary

Hjbtravels is seeking a motivated Customer Service Representative in the travel industry to assist clients with inquiries, guide them through the booking process, and ensure a positive experience from start to finish.

You will respond to questions by phone and email, provide destination information, and maintain clear, professional communication while following company guidelines. Flexible part-time or full-time options are available.

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience preferred (not required).
• Ability to manage time and work independently.
• Comfortable using computers, email, and online systems.
• Detail-oriented with a positive, solution-focused attitude.
• Interest in the travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning, reservations, and general questions.
• Provide accurate information regarding destinations, policies, and procedures.
• Maintain clear and professional communication with clients.
• Follow company guidelines and service standards.
• Document interactions and updates as needed.

Skills

Communication

Customer service

Independent work

Computer literacy

Detail-oriented

Travel industry interest

Job description

Job Openings Customer Service Representative (Travel Industry)

About the job Customer Service Representative (Travel Industry)

Job Description:

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information regarding destinations, policies, and procedures
• Maintain clear and professional communication with clients
• Follow company guidelines and service standards
• Document interactions and updates as needed

Qualifications:

• Strong communication and interpersonal skills
• Customer service experience preferred (not required)
• Ability to work independently and manage time effectively
• Comfortable using computers, email, and online systems
• Detail-oriented with a positive, solution-focused attitude
• Interest in the travel industry is a plus

What We Offer:

• Training and ongoing support
• Flexible work options (part or full time)
• Growth opportunities within the travel industry
• Supportive and collaborative team environment