Customer Service Representative (Travel Industry)

Hjbtravels; Naperville (IL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible work options (part or full or

Growth opportunities within travel

Supportive and collaborative team

Job summary

Hjbtravels is seeking a Customer Service Representative to support clients in the travel industry. You will respond to inquiries, assist with travel planning, and guide customers through the booking process to ensure a positive experience from start to finish.

Ideal candidates communicate well, are detail-oriented, and enjoy helping others. Flexible work options (part or full time) are available, with a collaborative team environment and growth opportunities within travel.

Qualifications

• Excellent communication and interpersonal skills.
• Customer service experience preferred but not required.
• Ability to work independently and manage time.
• Proficient with computers, email, and online systems.
• Detail-oriented with a positive, solution-focused attitude.
• Interest in travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning, reservations, and general questions.
• Provide accurate information regarding destinations, policies, and procedures.
• Maintain clear and professional communication with clients.
• Follow company guidelines and service standards.
• Document interactions and updates as needed.

Skills

Strong communication

Customer service

Time management

Computer skills

Detail-oriented

Interest in travel industry

Tools

Email systems

Job description

Job Openings Customer Service Representative (Travel Industry)

About the job Customer Service Representative (Travel Industry)

Job Description:

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information regarding destinations, policies, and procedures
• Maintain clear and professional communication with clients
• Follow company guidelines and service standards
• Document interactions and updates as needed

Qualifications:

• Strong communication and interpersonal skills
• Customer service experience preferred (not required)
• Ability to work independently and manage time effectively
• Comfortable using computers, email, and online systems
• Detail-oriented with a positive, solution-focused attitude
• Interest in the travel industry is a plus

What We Offer:

• Training and ongoing support
• Flexible work options (part or full time)
• Growth opportunities within the travel industry
• Supportive and collaborative team environment