Customer Service Representative- Tom Wood Collision Center

Tom Wood Automotive; Indianapolis (IN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the automotive sector is seeking a dedicated Customer Service Representative to enhance customer satisfaction at their Indianapolis location. This role is pivotal as you will be the primary point of contact for customers, ensuring their needs are met with compassion and professionalism. The company values its employees, offering a balanced lifestyle with a 4-day workweek, alongside comprehensive benefits including medical, PTO, and ongoing training. Join a family-owned business that prides itself on integrity and a supportive work environment, where your contributions will directly impact customer experiences and the overall success of the team.

Benefits

PTO & Vacation

Paid Holidays

Medical

Vision

401k with Company Match

Life Insurance

Disability Insurance

Training

Tuition Reimbursement

Service Awards

Qualifications

• Prior customer service experience preferred.
• Basic understanding of automotive repair processes and terminology is preferred.

Responsibilities

• Serve as primary point of contact for customers visiting or calling the collision center.
• Process payments, invoices, and other paperwork associated with repair services.

Skills

Communication Skills

Attention to Detail

Customer Service

Basic Automotive Knowledge

Computer Software Proficiency

Compassionate Demeanor

Education

High School Diploma

Tools

Payment Processing Software

Job description

Tom Wood Automotive | Indianapolis , IN 46218

Tom Wood Collision Center located in Indianapolis, Indiana, is searching for an experienced Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, attention to detail, and a passion for delivering top-notch customer service.

At Tom Wood Collision Center, we take pride in our collision center's certifications across multiple car brands, ensuring that we maintain elevated standards for quality and safety. Our commitment includes providing ongoing paid training to our team, keeping them at the forefront of technical expertise. These certifications enhance customer confidence, ensure warranty compliance, and grant us access to genuine OEM parts.

Join our team, where we prioritize and invest in creating an exceptional employee experience. We believe that fostering a supportive and fulfilling work environment is key to our collective success.

Info

• Enjoy a balanced lifestyle with a 4-day workweek, providing a 3-day weekend every week for relaxation and personal pursuits.

Responsibilities

• Serve as primary point of contact for customers visiting or calling the collision center.
• Process payments, invoices, and other paperwork associated with repair services.
• Address concerns or issues promptly and ensure customer satisfaction with completed repairs.
• Other duties as assigned.

Qualifications

• Communicate effectively with customers, peers, and insurance representatives both verbally and in writing.
• Prior customer service experience preferred.
• Basic understanding of automotive repair processes and terminology is preferred.
• Comfortable using computer software.
• Compassionate and patient demeanor when dealing with customers who might be stressed due to their vehicle being damaged.
• MUST have a valid driver's license with a clean record.

Benefits

• PTO & Vacation
• Paid Holidays
• Medical
• Vision
• 401k with Company Match
• Life Insurance
• Disability Insurance
• Training
• Tuition Reimbursement
• Service Awards

About Tom Wood Group

The Tom Wood Group is proud to be family-owned and locally operated for over 50 years. Since our start in 1967, the Tom Wood Group has grown outside of automotive to include many franchises with locations throughout the Midwest and New Zealand.

Our Core Values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, Uncompromising Integrity.

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle record, verification of social security number, and passing a drug test at a certified testing facility. Tom Wood Group is an equal-opportunity employer.