Customer Service Representative/Teller - Yadkinville, NC

Daviechamber; North Carolina; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading bank in North Carolina is seeking a Customer Service Representative/Teller to join their team in Yadkinville. The role involves providing excellent customer service, managing accounts, and ensuring compliance with banking regulations. Ideal candidates will have strong communication skills and a customer-focused approach, with opportunities for professional growth within the organization.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Paid Holidays

Paid Time Off

401(k) Plan with Match

Qualifications

• Experience in customer service roles preferred.
• Knowledge of banking products and services is a plus.

Responsibilities

• Interact with customers to explain financial services and open accounts.
• Assist customers with debit card requests and answer inquiries.
• Ensure compliance with banking regulations and policies.

Skills

Customer Service

Attention to Detail

Communication

Job description

POSITION DESCRIPTION

Job Title: Customer Service Representative/Teller – Yadkinville, NC

Reports To: Branch Manager

FLSA Status: Non-Exempt – Full-Time

Summary: Customer Service Representatives (CSRs) serve as the Bank’s primary front-line customer service representatives. They are responsible for creating a welcoming environment and impression for our customers. Key functions include account and service origination and maintenance, as well as responding to customer inquiries by telephone and in person.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

1. Interact with customers to obtain information and explain available financial services such as savings and checking accounts, IRAs, and certificates of deposit. Responsible for opening these accounts for customers. May present funds received from customers to tellers for deposit and obtain receipts.
2. Assist customers in obtaining debit cards.
3. Enter customer information into the system.
4. Answer customer questions, investigate and correct errors by reviewing customer and establishment records.
5. Rent safe deposit boxes and admit customers to the safe deposit vault.
6. Prepare wire transfer requests.
7. Cross-sell bank products and services based on customer needs, including making referrals to internal business partners, mortgage, investment, and merchant services.
8. Perform teller duties as needed.
9. Scan daily transactions from the teller line as needed.
10. Maintain knowledge of and ensure compliance with all applicable laws, regulations, and bank policies, including the Bank Secrecy Act. Participate in necessary training to understand how these laws relate to your responsibilities.
11. Complete assigned training and comply with all cyber and information security policies and procedures.
12. Maintain regular and reliable attendance to perform essential functions of the job.

Skyline National Bank offers excellent benefits such as Medical, Dental, Vision, Disability Insurance, paid holidays, paid time off, and a 401(k) Plan with match.

Interested candidates can apply by emailing a resume to the Human Resources Department at [e-mail].

Skyline National Bank is an EOE, AA, and E-Verify Employer.