Customer Service Representative (Teller) - Marquette

Range Bank, N.A; Marquette (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

Range Bank, a respected community bank established in 1887, is seeking a full-time Customer Service Representative. The role involves handling customer transactions, providing service, and maintaining product knowledge. With a focus on customer satisfaction, this position offers a variety of benefits, including health insurance and a retirement plan. Candidates must have a high school diploma and relevant experience.

Benefits

Paid time off (2 weeks to start)

Volunteer time off (1 day per year)

Paid holidays (9.5 days per year)

Health insurance through Blue Cross Blue Shield of Michigan

Telehealth with $0 copay

HSA plan options with employer contribution

401(k) retirement plan with 6% match

Short and long term disability insurance (paid 100% by company)

Life insurance (paid 100% by company)

Employee Stock Purchase Plan

Qualifications

• One year customer service or cash-handling experience required.
• Ability to manage risk in transactions and adhere to bank policies.
• Strong attention to detail necessary for accurate transaction processing.

Responsibilities

• Handles customer financial transactions.
• Provides excellent customer service and resolves complex issues.
• Maintains product knowledge to cross-sell bank products.

Skills

Exceptional customer service

Communication skills

Attention to detail

Problem resolution

Proficient computer skills

Education

High School Diploma

Some college education or degree in a related field

Job description

We are a community bank that has been established since 1887.We believe in the core values of respect, ownership, community, strength and knowledge and are looking for someone who shares those same values.

Customer Service Representatives (CSRs) are responsible for handling customer financial transactions and must maintain a thorough knowledge of the bank’s policies, and deposit products and procedures. They are the frontline of the bank and play a fundamental role in achieving customer satisfaction.

This position will work primarily from our Front St or McClellan branch.

Will require working at other offices in the Marquette region. Schedule to include hours between 8:30 a.m. and 5:30 p.m. Monday-Friday and one Saturday morning every 3-4 weeks on a rotation basis.

Primary Responsibilities

• Provides excellent customer service in a friendly and professional manner
• Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction.
• Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information.
• Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request
• Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary
• Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance
• Has the authority and discretion to resolve complex customer issues
• Adheres to Range Bank policies and procedures
• Upholds the highest level of confidentiality and cyber security awareness

Minimum Requirements

• High School Diploma
• One year customer service or cash-handling experience
• Proficient computer skills
• Ability to identify and resolve/escalate issues
• Exceptional customer service and communication skills
• Strong attention to detail

Preferred Qualifications

• Prior financial services industry experience
• Some college education or a degree in a related field

Full Time Benefits include:

• Paid time off (2 weeks to start)
• Volunteer time off (1 day per year)
• Paid holidays (9.5 days per year)
• Health insurance through Blue Cross Blue Shield of Michigan
• Telehealth with $0 copay
• HSA plan options, including employer contribution
• Vision
• Dental
• 401(k) retirement plan with up to 6% match (after 1 year)
• Short term disability insurance(paid 100% by company)
• Long term disability insurance(paid 100% by company)
• Life insurance(paid 100% by company)
• Voluntary life insurance
• Employee Assistance Program
• Employee Stock Purchase Plan

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.