Customer Service Representative (Teller) - Calumet

Range Bank, N.A; Michigan; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading community bank in Michigan is seeking a Customer Service Representative to handle financial transactions and ensure customer satisfaction. The ideal candidate will have a high school diploma, customer service experience, and strong communication skills. Full-time benefits include health insurance, paid time off, and a 401(k) retirement plan with matching contributions.

Benefits

Paid time off (2 weeks to start)

Volunteer time off (1 day per year)

Paid holidays (9.5 days per year)

Health insurance through Blue Cross Blue Shield of Michigan

Telehealth with $0 copay

HSA plan options, including employer contribution

Vision

Dental

401(k) retirement plan with up to 6% match (after 1 year)

Short term disability insurance (paid 100% by company)

Long term disability insurance (paid 100% by company)

Life insurance (paid 100% by company)

Voluntary life insurance

Employee Assistance Program

Employee Stock Purchase Plan

Qualifications

• One year customer service or cash-handling experience required.
• Proficient in computer skills and able to resolve issues.
• Exceptional customer service and communication skills are essential.

Responsibilities

• Provides excellent customer service in a friendly and professional manner.
• Performs routine office and customer service duties including accepting deposits and disbursing funds.
• Maintains product knowledge to cross-sell bank products.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma

Some college education or degree in a related field

Tools

Computer skills

Job description

We are a community bank that has been established since 1887, bringing us to 138 years of serving our customers. We believe in the core values of respect, ownership, community, strength and knowledge and are looking for someone who shares those same values.

Customer Service Representatives (CSRs) are responsible for handling customer financial transactions and must maintain a thorough knowledge of the bank’s policies, and deposit products and procedures. They are the frontline of the bank and play a fundamental role in achieving customer satisfaction.

Will require working at other offices in the Copper Country region. Schedule to include hours between 8:30 a.m. and 5:30 p.m. Monday-Friday and Saturdays on a rotation basis.

Primary Responsibilities

• Provides excellent customer service in a friendly and professional manner
• Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction.
• Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information.
• Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request
• Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary
• Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance
• Has the authority and discretion to resolve complex customer issues
• Adheres to Range Bank policies and procedures
• Upholds the highest level of confidentiality and cyber security awareness

Minimum Requirements

• High School Diploma
• One year customer service or cash-handling experience
• Proficient computer skills
• Ability to identify and resolve/escalate issues
• Exceptional customer service and communication skills
• Strong attention to detail

Preferred Qualifications

• Prior financial services industry experience
• Some college education or a degree in a related field

Full Time Benefits include:

• Paid time off (2 weeks to start)
• Volunteer time off (1 day per year)
• Paid holidays (9.5 days per year)
• Health insurance through Blue Cross Blue Shield of Michigan
• Telehealth with $0 copay
• HSA plan options, including employer contribution
• Vision
• Dental
• 401(k) retirement plan with up to 6% match (after 1 year)
• Short term disability insurances (paid 100% by company)
• Long term disability insurance(paid 100% by company)
• Life insurance(paid 100% by company)
• Voluntary life insurance
• Employee Assistance Program
• Employee Stock Purchase Plan

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.