Customer Service Representative Teller

Austin Community College; Taylor (Lackawanna County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K Plan with match

Vacation

Paid volunteer time

Job summary

A local community bank is seeking a Full Time Customer Service Representative/Teller I in Taylor, PA. The ideal candidate should have strong communication skills and cash handling experience. Responsibilities include processing transactions and building customer relationships. This role offers a competitive salary and benefits package.

Qualifications

• 1 year of cash handling experience with superior sales and customer service experience.
• Formal new accounts training preferred or equivalent combination of education/experience.
• Ability to perform a variety of duties efficiently without loss of composure.

Responsibilities

• Welcoming customers and establishing a professional relationship.
• Processing customer transactions accurately and balancing a cash drawer.
• Expanding customer relationships through selling techniques.

Skills

Excellent customer service/relationship building skills

Strong verbal and written communication skills

Detail oriented

Proficient knowledge in Microsoft Office

Education

High School diploma or equivalent

Job description

Citizens Savings Bank, a local Community Bank, is seeking to hire a Full Time Customer Service Representative/Teller I in our Taylor Branch that will be committed to providing exceptional service to our customer base. Strong communication skills, a good attention to detail and a friendly demeanor are important in this role.

Citizens Savings Bank is a locally owned and operated community bank headquartered in Clarks Summit, Pennsylvania. We have six branch offices located throughout Lackawanna, Monroe and Wayne County.

We offer a competitive salary and an excellent benefit package, including, Medical, Dental, Vision, Life Insurance, Disability, 401K Plan with a match, vacation, sick time, paid volunteer time and more.

Job Summary

As a Customer Service Representative/Teller, your primary responsibilities will include:

• Welcoming customers and establishing a professional relationship with them.
• Processing customer transactions accurately and efficiently while balancing a cash drawer daily and performing platform-based transactions.
• Expand and increase customer relationships through selling and referring techniques.
• Adhering to all operational, security, risk and regulatory policies and procedures.

Qualifications

• High School diploma or equivalent required;
• 1 year of cash handling with superior sales and customer service experience; formal new accounts training preferred or an equivalent combination of education and/or experience (including military experience) may be considered.
• Excellent customer service/relationship building skills, attentiveness, information retention, tact and diplomacy in dealing with both customer and employees
• Familiarity with financial institutions product and services and their corresponding regulations
• Relies on experience and judgment to plan and accomplish goals
• Detail oriented, good organizational skills and high degree of accuracy
• Ability to perform a variety of duties, often changing from one desk to another of a different nature without loss of efficiency or composure
• Ability to influence people, motivate, convince or negotiate
• Strong verbal and written communication skills
• Proficient reading and mathematical skills
• Proficient knowledge in Microsoft Office (including Word and Excel), Internet and email applications

Location

The position will be located at 137 South Main Avenue, Taylor, PA 18517.

Job Hours

Position will work approximately 38-40 hours Monday-Saturday. Scheduled hours may vary and are subject to change based upon branch needs. Must be able to float to other branch offices and work Saturdays in the branch network.

To be considered for this position

Applicants can apply online on our Career page at www.citizens-savings.com or send resume referencing Job Code 1180 to:

Citizens Savings Bank

Human Resources Department

500 S. State Street

Clarks Summit, PA 18411

Citizens Savings Bank is an Equal Opportunity Employer and is firmly committed to a policy of affording equal opportunity to all of its employees and applicants for employment in a manner that is fully consistent with applicable federal, state and local law. It is Citizens Savings Bank’s intent and desire to provide equal opportunities in employment, promotion, training, wages, benefits, and all other privileges and terms and conditions of employment without regard to race, religion, color, sex, gender, age, national origin, sexual orientation, genetic information, disability, protected military or veteran status or any other characteristic protected by federal, state, or local law.