Customer Service Representative - Telecommunications

Hamilton Barnes Associates Limited; Town of Texas (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

A fiber network solutions provider is seeking a Customer Service Representative in the Town of Texas, Wisconsin. The role involves handling customer inquiries, providing service updates, and ensuring issues are resolved promptly. Candidates should have a high school diploma, customer service experience (telecommunications preferred), and strong communication skills. The position offers a salary of $19 per hour.

Qualifications

• Experience in a customer service role, preferably in telecommunications or technology.
• Proficient in customer service software.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Provide timely customer service through various channels.
• Resolve inquiries related to products and services.
• Log and track customer interactions accurately.
• Troubleshoot and resolve customer issues.
• Follow up with customers to ensure satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Attention to detail

Multitasking

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM systems

Microsoft Office Suite

Job description

Ready to deliver exceptional support that keeps customers connected?

Join a fibre network solutions provider recognised for delivering high-speed connectivity and outstanding customer experiences. With a commitment to service excellence and community impact, the organisation continues to expand access to reliable and innovative digital infrastructure.

The team is hiring a Customer Service Representative to handle customer inquiries, provide service updates, and ensure issues are resolved promptly and professionally. The role will focus on communication, problem-solving, and maintaining a high standard of customer satisfaction.

Be the voice that connects customers to better experiences. Apply now!

Responsibilities:

• Provide timely and effective customer service through phone, email, and online chat channels.
• Resolve customer inquiries related to products, billing, services, and technical support.
• Accurately log and track customer interactions using the internal system.
• Troubleshoot and resolve customer issues, escalating complex cases as necessary.
• Offer product and service information, helping customers make informed decisions.
• Assist with onboarding new customers and explaining company policies and procedures.
• Collaborate with team members to improve customer experience and operational processes.
• Follow up with customers to ensure issues have been resolved to their satisfaction.
• Stay updated on company products, services, promotions, and any changes in procedures.

Requirements:

• High school diploma or equivalent (Bachelor's degree preferred).
• Proven experience in a customer service role, preferably in the telecommunications or technology industry.
• Strong communication skills, both verbal and written.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in customer service software, CRM systems, and Microsoft Office Suite.
• Problem-solving skills and attention to detail.
• Positive attitude and a passion for helping people.
• Ability to work independently and as part of a team.
• Experience in the fiber optics or telecommunications sector.
• Bilingual (English/Spanish) is a plus.
• Ability to sit for extended periods and work in front of a computer screen.
• Listen and talk to clients using headphones for extended periods
• Occasional lifting of up to 15 pounds may be required.

Salary:

• $19ph