Customer Service Representative | Technical Support (Mobile)

Spectrum; Saint Petersburg (FL); Vor Ort; USD 33.000 - 42.000; Vollzeit

Zusammenfassung

Spectrum is hiring a Mobile Customer Service Representative in Saint Petersburg, FL. You’ll handle inbound calls, assist with activation, billing questions, and plan details while delivering friendly, efficient service.

This role focuses on mobile repair support and maintaining customer relationships in a fast-paced, team-oriented environment. You’ll work across schedules, including nights and weekends, and represent a Fortune 100 company with pride.

Qualifikationen

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.
• Experience: 6+ months of customer service; 6+ months of working with software applications; 6+ months of high‑volume phone experience in customer service/call centre.
• Abilities: Basic to intermediate computer skills including MS Office and typing.

Aufgaben

• Handle inbound calls to resolve mobile service questions and issues.
• Assist with activation, billing questions, rate inquiries, order and payment processing, and account updates.
• Provide best-in-class customer service and maintain customer accounts while resolving inquiries.

Kenntnisse

Communication

Organization

Time management

Multi-tasking

Customer service

Ausbildung

High school diploma or equivalent

Tools

MS Office

Typing

Computer skills

Jobbeschreibung

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you.

At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their Smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem‑solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

• Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service
• Representing a Fortune 100 company and being the voice of Spectrum
• Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more
• Resolving mobile customer inquiries while creating best‑in‑class customer experiences
• Working independently in an open, friendly environment while collaborating with a supportive, energetic team

We’re a large organization with bustling 24/7 call centres offering a variety of shifts. During your shift, you’ll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast‑paced work, you’ll thrive inside our lively environment.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high‑volume phone experience in customer service or a call centre; 6+ months of working in cable operations, mobile, or telecommunications call centre
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, multi‑tasking, customer service
• Abilities: Dependable, proactive, adaptable, problem‑solving, professional, resilient

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Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you’ll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.