Customer Service Representative | Technical Support

Charter Communications, Inc.; Saint Petersburg (FL); Presencial; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

Spectrum is hiring a Customer Service Representative to handle inbound calls for Internet and Voice Repair, assisting customers with troubleshooting and billing questions. You’ll work in a fast-paced, supportive environment and contribute to delivering a best-in-class customer experience.

You will engage with customers using strong communication, problem-solving, and multitasking skills, supporting Spectrum services across Internet, Mobile, TV, and Voice products.

Formación

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.
• Experience: 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications.

Responsabilidades

• Take inbound calls and provide support to Spectrum residential customers.
• Troubleshoot internet and voice repair issues; assist with basic billing inquiries and payments.
• Maintain a customer-centric approach and resolve problems with professional courtesy.

Conocimientos

Communication

Organization

Time management

Customer service

Educación

High school diploma or equivalent

Herramientas

MS Office

Typing

Descripción del empleo

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.

As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

• Continuously learning and turning that knowledge into customer service wins
• Uncovering customers needs, creating solutions, and resolving problems
• Making a positive impression on customers through a best-in-class experience
• Representing a Fortune 100 company with professionalism and courtesy
• Working in an open, friendly environment with a supportive, energetic team

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you'd enjoy this type of dynamic job, we want to hear from you.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, customer service
• Abilities: Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.