Customer Service Representative - Switchboard - Flex 0.8 (64 hrs biweekly) (58579)

Memorial Health System - Ohio; Marietta (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Customer Service Representative to enhance patient and public communication strategies. This role focuses on building strong customer relationships and ensuring high satisfaction levels. Ideal candidates will possess a high school diploma and demonstrate exceptional customer service skills in a flexible work environment.

Benefits

Comprehensive benefits package

Flexible work hours

Qualifications

• High School Diploma or GED required.
• Minimum of one-year professional healthcare experience preferred.
• Must have outstanding phone skills and exceptional customer service.

Responsibilities

• Ensure delivery of excellent customer service through timely processing of communications.
• Identify and develop processes to improve operations.
• Maintain confidentiality of those we serve.

Skills

Customer service orientation

Communication skills

Attention to detail

Multi-tasking

Education

High School Diploma or GED

Job description

Customer Service Representative - Switchboard - Flex 0.8 (64 hrs biweekly) (58579)

Join to apply for the Customer Service Representative - Switchboard - Flex 0.8 (64 hrs biweekly) (58579) role at Memorial Health System - Ohio

Customer Service Representative - Switchboard - Flex 0.8 (64 hrs biweekly) (58579)

2 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative - Switchboard - Flex 0.8 (64 hrs biweekly) (58579) role at Memorial Health System - Ohio

Description

In an environment of continuous quality improvement, the Customer Service Representative is responsible for developing and executing patient and public information and communication strategies and activities with the goal of creating heightened awareness of services and greater customer satisfaction. Assists in building strong customer relationships, by meeting or exceeding customer expectations and satisfy customer needs. Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times.

Job Details

Job Location: Marietta, OH

Position Type: Flex Time

Salary Range: Undisclosed

Job Shift: Varies as scheduled

Job Category: Clerical Support

Description

In an environment of continuous quality improvement, the Customer Service Representative is responsible for developing and executing patient and public information and communication strategies and activities with the goal of creating heightened awareness of services and greater customer satisfaction. Assists in building strong customer relationships, by meeting or exceeding customer expectations and satisfy customer needs. Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times.

Job Functions

• Ensure delivery of excellent customer service through timely and accurate processing of mail and/or phone communications; coordinating with other departments to resolve inquires.
• Identify and develop processes to improve and streamline operations.
• Maintain thorough working knowledge of phone and computer applications.
• Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Maintain confidentiality of those we serve.
• Assumes all other duties and responsibilities as necessary.
  
  

Customer Service Rep. Call Center

• Answers phones.
• Registers patients.
• Performs class registration.
• Supports physician referral.
• Collects data for other departments in regards to throughput and readmission data.
  
  

Qualifications

Minimum Education/Experience Required:

• High School Diploma or GED.
• Minimum of one-year professional healthcare experience or equivalent experience preferred.
  
  

Special Knowledge, Skills, Training

• Ability to read, write and do math as generally demonstrated by a high school diploma or GED.
• Must be customer service oriented, motivated and compassionate.
• Must have outstanding phone skills, exceptional customer service, and professionalism.
• Possess a positive attitude with the ability to interact well with guests, patients and peers.
• Ability to navigate phone system efficiently and effectively with attention to detail and ability to multi-task.
• Must be able to work flexible shifts.
• Some walking required.
  
  

Compensation Details: Education, experience, and tenure may be considered along with internal equity when job offers are extended.

Benefits: Memorial Health System is proud to offer an affordable, comprehensive benefit package to all full time and flex time employees. To learn more about the many benefits we offer, please visit our website at www.mhsystem.org/benefits.

Bonus Eligibility: Available to qualifying full or flex time employees. Eligibility will be determined upon offer.

Memorial Health System is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at https://www.ocio.usda.gov/document/ad-3027, or at any USDA office, or call [phone] to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, S.W., Stop 9410, Washington, D.C. 20250-9410, by fax [phone] or email at [e-mail].

• Memorial Health System is a federal drug-free workplace. This policy prohibits marijuana use by employees.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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