Customer Service Representative - State Farm Agent Team Member Location: MI-East Lansing-48823

Jimhanlin; Okemos (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join Jim Hanlin's State Farm Agency as a Customer Service Representative and be part of a dynamic team committed to providing exceptional client experiences. You will support customers through inquiries, policy management, and claims processing, while enjoying a flexible schedule and opportunities for internal advancement. This role is perfect for someone dedicated to customer service and eager to grow within a reputable insurance agency.

Benefits

Hourly Plus Commission

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Qualifications

• Strong communication skills necessary.
• Detail-oriented and able to multitask.
• Previous experience in customer service preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal Skills

Detail-oriented

Multitasking

Education

Previous customer service experience

Job description

Benefits:

• Hourly Plus Commission
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Jim Hanlin - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.