Customer Service Representative - State Farm Agent Team Member

Edibanez; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

Join a forward-thinking insurance agency as a Customer Service Representative, where you will create exceptional client experiences and support community members. This fully remote position offers the chance to enhance your career while resolving inquiries, coordinating with team members, and anticipating client needs. If you are a detail-oriented, empathetic individual with a passion for customer service, this role provides a wonderful opportunity for internal growth and development. Be part of a team that values your contributions and offers a rewarding environment to thrive in.

Benefits

401(k)

401(k) matching

Bonus based on performance

Paid time off

Parental leave

Tuition assistance

Qualifications

• Must have State Farm experience and strong communication skills.
• Detail-oriented with a preference for previous customer service experience.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and process insurance claims.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Attention to Detail

Multitasking

Education

High School Diploma

Experience in Customer Service

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Fully Remote - US

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Paid time off
• Parental leave
• Tuition assistance

ROLE DESCRIPTION

MUST HAVE State Farm EXPERIENCE You will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

This is a remote position.

Compensation $40,000.00 - $55,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.