Customer Service Representative - State Farm Agent Team Member

Rick Fitts; Sulphur (LA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Opportunity for advancement

Paid time off

Training & development

Job summary

Rick Fitts - State Farm Agent is seeking a Customer Service Representative to join their team and support local customers in Sulphur, LA. You will handle policy inquiries, guide policy changes, and assist with claims while coordinating with agency colleagues.

The role emphasizes strong communication, attention to detail, and a customer-first mindset to help community members. Training and advancement opportunities are provided, with a team-focused environment.

Qualifications

• Strong communication and interpersonal skills.
• Attention to detail and ability to multitask.
• Customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Job description

Benefits:

• 401(k) matching
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Rick Fitts - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.