Customer Service Representative - State Farm Agent Team Member

Christopher D'Annunzio - State Farm Agent; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Christopher D'Annunzio State Farm Agent is seeking a Customer Service Representative in Phoenix, AZ to deliver exceptional service for insurance clients. You will handle inquiries, explain policy options, and support customers with updates and claims while coordinating with the agency team.

The role emphasizes customer focus, empathy, and teamwork, with growth opportunities for driven, sales-minded individuals within the local agency.

Qualifications

• Experience in customer service preferred.
• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Detail-oriented

Multitasking

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative with Chris D'Annunzio State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.