Customer Service Representative - State Farm Agent Team Member

Theresa Miley; South Carolina; Hybrid; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

A leading insurance agency in Irmo is looking for a Customer Service Representative to enhance customer experiences and support their insurance needs. The ideal candidate will possess strong communication skills and attention to detail, and preferably have customer service experience. Responsibilities include answering inquiries, assisting with policy changes, and processing claims. The role offers opportunities for internal growth and advancement within the agency.

Qualifications

• Communication skills to interact with customers effectively.
• Ability to manage multiple tasks simultaneously.
• Experience in customer service is advantageous.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Theresa Miley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.