Customer Service Representative - State Farm Agent Team Member

Craig Mathews - State Farm Agent; Harleysville (PA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Bonus

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Craig Mathews - State Farm Agent in Harleysville, PA seeks a Customer Service Representative to deliver exceptional service and support the growth of the agency. You will handle customer inquiries, explain policy options, and coordinate with team members to meet client needs.

Strong your customer service mindset preferred; opportunities for advancement exist for motivated individuals with sales-minded enthusiasm.

Qualifications

• Excellent communication and active listening skills.
• Able to multitask with attention to detail.
• Experience in customer service is preferred but not required.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Customer service

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Craig Mathews - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.