Customer Service Representative - State Farm Agent Team Member

Emily Buckingham - State Farm Agent; Greenville (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Paid time off

Training & development

Flexible schedule

Health insurance

Opportunity for advancement

Job summary

Emily Buckingham State Farm is seeking a Customer Service Representative to build strong relationships with customers and support the sales team in Greenville, SC. You will handle inquiries, schedule appointments, and maintain accurate records to help deliver exceptional service.

The ideal candidate is dedicated to customer service, communicates clearly, and can multitask in a busy, team-oriented environment. Insurance licensing is part of the role or may be pursued.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.
• Manage appointment scheduling and office communications.

Skills

Customer service

Strong communication

Interpersonal skills

Detail-oriented

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development
• Flexible schedule
• Health insurance
• Opportunity for advancement

ABOUT OUR AGENCY:

I opened my agency in 2021 after completing the State Farm Agent Aspirant program and currently lead a close-knit team of four. I’m a proud Clemson University graduate, married, and a mom of three. State Farm has become a family affair for us - my daughter now works alongside me, and together we bring more than 50 years of combined agency knowledge and experience to our customers and team.

Being involved in our community is incredibly important to us. I’m active with the Junior League of Greenville and the Chamber of Commerce, and our agency proudly sponsors two local elementary schools. We also support the annual Switch golf tournament and Meals on Wheels golf tournament each year.

Our agency offers paid time off, a health stipend, licensing reimbursement, and a strong commitment to work-life balance. We want our team members to feel supported both personally and professionally while building a rewarding, long-term career.

One of the things we’re most proud of is our culture. Our team works extremely well together, and we’ve created a collaborative, supportive atmosphere where people genuinely enjoy helping one another succeed. If you’re looking for a positive environment where teamwork is valued, experience is shared, and you can learn and grow alongside people who truly support one another, we’d love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Emily Buckingham State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.
• Manage appointment scheduling and office communications.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Property/Casualty insurance license.