Customer Service Representative - State Farm Agent Team Member

Choosecasey; Gonzales (LA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

401(k)

Job summary

A local insurance agency in Gonzales, LA is seeking a Customer Service Representative to deliver exceptional customer experiences and assist with insurance claims and policy changes. The role requires strong communication and multitasking skills, along with a passion for helping others. The position offers a salary range of $45,000 - $60,000, comprehensive benefits including health insurance, flexible scheduling, and opportunities for advancement. Join a supportive team dedicated to community involvement and employee growth.

Qualifications

• Excellent customer service skills with a focus on client satisfaction.
• Previous experience in customer service is preferred.
• Ability to communicate effectively and coordinate with team members.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Gonzales - LA

Replies within 24 hours

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k)

ABOUT OUR AGENCY Our agency is a woman-owned business with a fully female team of 13 talented and driven professionals. I’ve been an agent for 10 years, after spending 7 years as a State Farm team member, and I’ve built this office on a foundation of empowerment, excellence, and genuine care for our community.

We’re deeply committed to giving back. Every month, we participate in or sponsor community outreach and charity events, supporting local schools, fundraisers, and nonprofits. We also prioritize continuous growth through company-paid workshops and continuing education opportunities, ensuring every team member has the tools to keep advancing in their career.

Our office is a fun, energetic place to work, with flexible scheduling, quarterly bonding outings, and a team that knows how to work hard and play hard. We set high expectations, but we make sure success is rewarded through generous compensation, great benefits, and ongoing bonus opportunities and incentives.

We’re looking for good, smart people with a passion for helping others and achieving success. Our core values—integrity, passion, excellence, accountability, and teamwork—are at the heart of everything we do. If you’re ready to grow in a supportive, high-achieving environment, we’d love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Casey Granger - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $45,000.00 - $60,000.00 per year

Customer Service Representative - State Farm Agent Team Member

Full Time in Gonzales - LA

Responsive recruiter Replies within 24 hours

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)

ABOUT OUR AGENCY Our agency is a woman-owned business with a fully female team of 13 talented and driven professionals. I’ve been an agent for 10 years, after spending 7 years as a State Farm team member, and I’ve built this office on a foundation of empowerment, excellence, and genuine care for our community. We’re deeply committed to giving back. Every month, we participate in or sponsor community outreach and charity events, supporting local schools, fundraisers, and nonprofits. We also prioritize continuous growth through company-paid workshops and continuing education opportunities, ensuring every team member has the tools to keep advancing in their career. Our office is a fun, energetic place to work, with flexible scheduling, quarterly bonding outings, and a team that knows how to work hard and play hard. We set high expectations, but we make sure success is rewarded through generous compensation, great benefits, and ongoing bonus opportunities and incentives. We’re looking for good, smart people with a passion for helping others and achieving success. Our core values—integrity, passion, excellence, accountability, and teamwork—are at the heart of everything we do. If you’re ready to grow in a supportive, high-achieving environment, we’d love to meet you.

ROLE DESCRIPTION As a Customer Service Representative - State Farm Agent Team Member with Casey Granger - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $45,000.00 - $60,000.00 per year Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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