Customer Service Representative - State Farm Agent Team Member

Katie Carl - State Farm Agent; Eugene (OR); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Flexible schedule

Paid time off

Bonus based on performance

Opportunity for advancement

Training & development

Job summary

Katie Carl - State Farm Agent is seeking a Customer Service Representative in Eugene, Oregon. You will be responsible for generating exceptional client experiences, addressing inquiries, and responding to insurance-related questions while providing outstanding customer service.

This role offers opportunities for internal growth and development, making it ideal for customer-focused applicants looking to enhance their skills in a supportive environment.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer and answer their questions.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options using a needs-based review process.
• Promote business development through effective communication.

Skills

Customer service dedication

Effective communication

Proactive problem-solving

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Flexible schedule
• Paid time off
• Bonus based on performance
• Opportunity for advancement
• Training & development

Role Description:

As a Customer Service Representative with Katie Carl State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving