Customer Service Representative - State Farm Agent Team Member

Reeves Maddox; Colorado Springs (CO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Training & development

Job summary

Reeves Maddox in Colorado Springs is looking for a Customer Service Representative to enhance exceptional customer experiences. The role involves addressing customer inquiries, assisting with policy changes, and processing claims while maintaining precise records.

The ideal candidate will possess strong communication skills, an ability to multitask, and previous customer service experience is preferred. This position offers opportunities for internal growth and development within a supportive team culture.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to manage multiple tasks.
• Prior experience in customer service is a plus.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Customer service experience

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

ROLE DESCRIPTION:

My agency has been in the Springs for 9 years! We have been high producing agency since 2017. We are very proud of the family culture and fun we have in our office. We are looking for a great addition to the team!

As a Customer Service Representative - State Farm Agent Team Member with Reeves Maddox - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.