Customer Service Representative - State Farm Agent Team Member

Brenda Smith - State Farm Agent; Chesterfield (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Brenda Smith State Farm in Chesterfield, MO is seeking a customer service representative who delivers exceptional experiences for clients seeking insurance solutions.

You will respond to inquiries, assist with policy changes, process claims, and maintain accurate records while coordinating with agency teammates; there are growth opportunities for driven, sales-minded candidates and a supportive, community-focused workplace.

Qualifications

• Clear communication with customers and team members.
• Ability to multitask and manage multiple inquiries efficiently.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Multitasking

Customer service experience

Job description

Benefits:

• 401(k) matching


• Bonus based on performance


• Competitive salary


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

ROLE DESCRIPTION:

As a customer service representative with Brenda Smith State Farm in Chesterfield, Mo, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.


• Assist customers with policy changes and updates.


• Process insurance claims and follow up with customers.


• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.