Customer Service Representative - State Farm Agent Team Member

Dee Clark - State Farm Agent; Canton (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team as an Agent Team Member at a leading State Farm agency committed to exceptional customer service and community involvement. This role emphasizes customer relationships and provides opportunities for professional growth, paid time off, and a supportive work culture that fosters personal and professional development.

Benefits

Paid time off for birthdays and holidays

Flexible hours

Opportunity for advancement

Hiring Bonus

Qualifications

• Interest in marketing products based on customer needs.
• Excellent written, verbal, and listening skills.

Responsibilities

• Establish customer relationships and follow up as needed.
• Use a needs-based review process to educate customers about insurance options.
• Develop leads and market appropriate products and services.

Skills

Communication

Customer Service

Job description

Dee has been a State Farm agent since February 2007, bringing 33 years of insurance industry experience to the table. With a degree in Finance from Bradley University and professional designations like Chartered Financial Consultant, Chartered Life Underwriter, and Fellow Life Management Institute, Dee is deeply committed to delivering expert guidance to customers. Her team includes two full-time and two part-time employees, all dedicated to providing exceptional service.

Dee is passionate about giving back to the community, whether through financial contributions, hands-on volunteer work, or educational initiatives. She is an active member of the local Kiwanis Club and serves as a Big Sister with Big Brothers / Big Sisters of Fulton County. Her commitment to community enrichment reflects the agency’s broader mission to foster unity and resilience.

In the office, Dee has created a supportive culture that emphasizes open communication, mutual respect, and continuous learning. Team members are encouraged to grow both personally and professionally, with a focus on collaboration and celebrating successes. Employees enjoy perks like paid time off for birthdays, holidays, and a PTO bank, all within a positive and empowering work environment. Together, the team works with integrity and enthusiasm to achieve their goals while making a meaningful impact on the community.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

As an Agent Team Member, you will receive...

• Paid time off (vacation and personal / sick days)
• Flexible hours
• Growth potential / Opportunity for advancement within my agency
• Hiring Bonus

Requirements

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and listening