Customer Service Representative - State Farm Agent Team Member

Greg Elder; Bend (OR); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

License Reimbursement

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

Greg Elder - State Farm Agent in Bend, Oregon is seeking a Customer Service Representative to join a small, fast-paced team. This full-time position offers meaningful customer interactions, policy support, and opportunities for growth in a locally trusted agency.

You will answer inquiries, assist with policy changes, process claims, and keep accurate records. The role includes benefits such as license reimbursement, Health insurance, 401(k), paid time off, a performance-based bonus, and

Qualifications

• Polite and effective communication with customers.
• Ability to multitask and maintain accuracy.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Bend - OR

Replies within 24 hours

• License Reimbursement
• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

About Our Agency

I opened my agency in 2015 after starting my career in advertising sales and later being recruited by State Farm. I grew up on a cattle ranch in Lakeview and graduated from the University of Oregon, experiences that shaped a strong work ethic, adaptability, and appreciation for teamwork. I'm a parent to three daughters, and our family loves skiing - something that carries into our office culture with planned team ski days and shared experiences outside of work. Our team of three operates closely and takes pride in moving fast, working smart, and supporting one another every step of the way.

Community involvement is a big part of who we are. We actively sponsor youth athletic teams and support our local Catholic church and community initiatives. For our team, we offer a Simple IRA, health benefits, licensing reimbursement, and a strong focus on work-life balance. Our culture is tight-knit and high-performing - we value speed, accuracy, and accountability, while still having fun together. We’re looking for someone with personality, wit, coachability, and the ability to thrive in a fast-paced environment where the team truly has each other’s backs.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Greg Elder - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $50,000.00 - $60,000.00 per year

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none