Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Bellevue (NE); On-site; USD 50,000 - 70,000; Full time

Job summary

A local insurance agency in Bellevue, Nebraska is seeking a Customer Service Representative. This role involves answering customer inquiries, processing claims, and providing policy information in a supportive team environment. Ideal candidates are detail-oriented with strong communication skills and a passion for customer service. Flexible hours and various benefits are offered to promote work-life balance.

Benefits

Flexible hours

Employer paid health, dental and vision

Paid time off

Hiring Bonus of up to $3000 for pre-licensed candidates

Opportunity for advancement

Training & development

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Job description

Benefits

• Flexible hours
• Employer paid health, dental and vision
• Paid time off (vacation and personal/sick days)
• Salary plus commission/bonus (Earning potential over $75k)
• Hiring Bonus of up to $3000 for pre-licensed candidates
• Competitive salary
• Opportunity for advancement
• Training & development

About Our Agency

Our agency has been proudly serving the community since 2006, and we’re excited to continue growing with the addition of new team members. We currently have a dedicated team of five full-time professionals, all working together to provide top-tier service to our customers.

We offer a flexible scheduling and PTO policy to help maintain a healthy work-life balance. Our agency culture is built on teamwork and support, and we love fostering a positive environment where everyone feels valued. We also offer a range of benefits, including dental, vision, and health insurance, as well as cancer insurance. And, yes, we have an office dog!

Outside of the office, I’m committed to giving back to the community. I sponsor local youth baseball and soccer teams, organize food bank drives, and support nonprofits that serve children. I’m also an active member of the local Kiwanis Club.

If you’re looking to join a team that values collaboration, community involvement, and personal well-being, we’d love to hear from you!

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Matt Ricchini - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $50,000.00 - $70,000.00 per year

Do you want to work with someone who will help you achieve YOUR goals?

We are a growing agency with big dreams and lots of potential. We want to work alongside those who are equally committed to excellence and personal achievement. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.

About Our Agency

• We help customers with their insurance and financial services needs, including Life Insurance, Retirement Planning, Business Insurance, and College Planning.
• Our office is located in Bellevue Nebraska.
• Our office is open M-F 8am to 5pm.
• I have been a State Farm agent since 2006.
• Our agency has received awards including: Ambassador Travel, Legion of Honor, Senior Vice President's Club, Bronze Tablet, and New Agent Program Qualifier

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.