Customer Service Representative - St. Louis Airport

Enterprise Holdings; St. Louis (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading mobility company as a Full-Time Customer Experience Representative! This role offers a dynamic work environment where you'll provide exceptional customer service at the St. Louis Airport. Engage with customers, facilitate rental processes, and ensure a positive experience. Enjoy a consistent 40-hour work week with competitive pay and potential bonuses. With a focus on training and development, this is a fantastic opportunity to grow your career in the automotive rental industry. If you are passionate about customer service and ready to make a difference, we want to hear from you!

Benefits

Paid time off

Employee discount

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Qualifications

• Must be at least 18 years old.
• Valid driver license with a clean driving record.

Responsibilities

• Provide superior customer service and assist with rental transactions.
• Answer calls and manage customer inquiries effectively.
• Notify management of customer and vehicle issues.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towardour shared vision to be the world's best and most trusted mobility company.

National and Alamo has exciting opportunities for Full Time Customer Experience Representatives (CXR). This Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $16.84 / hour plus potential bonuses adding up to $22.00 / hour and is located at the St. Louis Airport located at 10124 Natural Bridge Rd St. Louis, MO 63132.

We offer:

• Paid time off
• Consistent full time 40 hour per week schedule
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedules available:

• Thursday- Monday: 4:00pm-12:00am
• Thursday- Monday: 5:00pm-1:00am

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a valid driver license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol-related convictions on driving record in the past 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.